We are aware of issues with accessing the help center via the portal and are working to fix this.
Posted Dec 13, 2017 - 12:35 EST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 13, 2017 - 09:30 EST
Scheduled
The Plexus release will roll out on Wednesday, December 13th at 09:30 AM EDT.
The Catchpoint Portal (portal.catchpoint.com) will continue to be available during the rollout window. Due to some enhancements were making to our core services, this rollout will differ from our standard process. Please note:
• There will be a 30 minute read-only window starting around 8:30 AM EDT, where users will not be able to edit or create new elements or launch instant tests.
• There will be some delays in propagation of test changes to our command and control system. This will catch up once the release is fully deployed.
• The REST API will experience a short downtime of about 15 minutes. The Alert and Test Data Webhooks will continue to operate throughout the rollout.
• Individual clients will have a brief time (about 5 minutes) where alerts and charts will be inaccessible while we upgrade our back-end applications.
Don’t worry— the test-monitoring infrastructure will continue to run tests and collect data during this time. During the release, support tickets may still be filed via email to support@catchpoint.com.