Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 19, 2018 - 21:01 EDT
Scheduled
Our chat provider Zendesk will be performing a maintenance from 21:00 EDT May 19th to 9:00 EDT May 20th. Chat will be unavailable for several minutes during the beginning of the maintenance window. Webform, email and phone support will not be impacted during the maintenance.
We apologize for any inconveniences this may cause, please contact us at support@catchpoint.com if you have any questions.
Details of the maintenance below.
Start: 1:00 am UTC Sunday, 20 May (local timezone) End: 1:00 pm UTC Sunday, 20 May (local timezone)
Impact: At the beginning of the 12-hour period, customers will experience unavailability of both the chat widget and dashboard for several minutes. Subsequently, the service is expected to remain available throughout the remainder of the maintenance window.
Best case scenario: After the initial unavailability of the chat widget and the chat dashboard, the environment is expected to remain stable. Customers may experience minor disruptions, including brief agent logouts and chat disconnects which can be remedied with a refresh.
Worst case scenario: After the initial unavailability of the chat widget and the chat dashboard, agents could be disconnected for shorter spans during the entire duration of the maintenance window. Also, closed chats will not reconnect automatically and in progress chats might be lost.
For real-time updates on service status, please follow Zendesk Chat on their Status Page. https://status.zendesk.com/