Catchpoint Systems
Backbone nodes Lyon, FR - SFR maintenance
Monitoring - Catchpoint Backbone nodes Lyon, FR - SFR will not run tests due to a scheduled network maintenance.
May 21, 07:37 EDT
Backbone nodes Jakarta, ID - PT Telekom maintenance
Investigating - Catchpoint Backbone nodes Jakarta, ID - PT Telekom will not run tests due to a scheduled network maintenance.
May 18, 07:47 EDT
Backbone nodes Vienna, AT - nLayer maintenance
Investigating - Catchpoint Backbone nodes Vienna, AT - nLayer will not run tests due to a scheduled network maintenance.
May 18, 07:40 EDT
Singapore NTT node paused for replacement
Identified - The current provider for our Singapore NTT node is terminating their hosting business. A replacement node will replace it - Singapore Starhub. All tests that were running on Singapore NTT will automatically transition to the new node when it is put into Production.
Apr 19, 08:32 EDT
Shanghai, CN - Cernet node paused
Update - Shanghai, CN - Cernet node is paused due to network issue at ISP end. Customers wont be able to run tests from this node.
Mar 2, 04:50 EST
Identified - Shanghai, CN - Cernet will not capture screenshots due to a routing limitation from Cernet ISP. We are working closely with the ISP to fix this problem. There are no other problems with tests running on this node at present.
Mar 1, 22:37 EST
Seattle - AT&T 4G - Node Paused
Investigating - We are currently investigating this issue.
Jul 13, 12:16 EDT

About This Site

The Service Status Page are where we will keep you up to date on any current known events, both network outages and scheduled maintenance, which may affect your Catchpoint Services.

Catchpoint Portal   Operational
Instant Test   Operational
Glimpse   ? Operational
Alerting   Operational
Data Pull API   Operational
Data Push API   Operational
Alerting API   Operational
Nodes - North America   Operational
Nodes - South America   Operational
Nodes - Europe   Operational
Nodes - Africa & Middle East   Operational
Nodes - APAC   Operational
Application Data   ? Operational
Catchpoint Help Center   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Philadelphia ATT nodes transitioning to Cogent May 22, 16:00-17:00 EDT
We will be undergoing scheduled maintenance during this time.
Posted on May 15, 16:49 EDT
Past Incidents
May 22, 2018

No incidents reported today.

May 20, 2018
Catchpoint Support Chat Maintenance
Completed - The scheduled maintenance has been completed.
May 20, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 21:01 EDT
Scheduled - Our chat provider Zendesk will be performing a maintenance from 21:00 EDT May 19th to 9:00 EDT May 20th. Chat will be unavailable for several minutes during the beginning of the maintenance window. Webform, email and phone support will not be impacted during the maintenance.

We apologize for any inconveniences this may cause, please contact us at support@catchpoint.com if you have any questions.

Details of the maintenance below.

Start: 1:00 am UTC Sunday, 20 May (local timezone)
End: 1:00 pm UTC Sunday, 20 May (local timezone)

Impact: At the beginning of the 12-hour period, customers will experience unavailability of both the chat widget and dashboard for several minutes. Subsequently, the service is expected to remain available throughout the remainder of the maintenance window.

Best case scenario: After the initial unavailability of the chat widget and the chat dashboard, the environment is expected to remain stable. Customers may experience minor disruptions, including brief agent logouts and chat disconnects which can be remedied with a refresh.

Worst case scenario: After the initial unavailability of the chat widget and the chat dashboard, agents could be disconnected for shorter spans during the entire duration of the maintenance window. Also, closed chats will not reconnect automatically and in progress chats might be lost.

For real-time updates on service status, please follow Zendesk Chat on their Status Page.
https://status.zendesk.com/

Thanks.
May 14, 10:04 EDT
May 17, 2018
New Nodes Release Shanghai, China
Completed - The scheduled maintenance has been completed.
May 17, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 07:15 EDT
Scheduled - We have deployed new node to the following locations.

- Shanghai, CN - China Unicom 4G (Wireless)
May 17, 07:13 EDT
May 16, 2018

No incidents reported.

May 15, 2018
Backbone nodes Jakarta, ID - PT Telekom maintenance
Resolved - Maintenance has completed. We have put the device back into production.
May 15, 13:51 EDT
Investigating - Catchpoint Backbone nodes Jakarta, ID - PT Telekomwill not run tests due to a scheduled network maintenance.
Apr 12, 09:05 EDT
May 14, 2018
Sydney, AU - AAPT - Node Decommission
Resolved - This incident has been resolved.
May 14, 13:18 EDT
Monitoring - Occasionally Catchpoint Systems will shut down a node in a region. This decision is made only when the availability of the service has significantly degraded and the provider cannot offer a stable solution.

As of 23-Apr-2018, the Sydney, AU - AAPT node is paused. Please use this opportunity to retarget tests from this node to any of our other nodes based in Sydney. For a full list please see our NodeMap.
Apr 22, 23:39 EDT
Sydney, Australia AAPT node is transitioning to CenturyLink
Completed - The scheduled maintenance has been completed.
May 14, 13:18 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 13:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
May 14, 09:45 EDT
May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018
Macchiato Agent Rollout
Completed - The scheduled maintenance has been completed.
May 11, 10:23 EDT
Update - Agent has been deployed to all Backbone nodes. We are starting deployment to Last Mile and Wireless nodes.
May 2, 12:07 EDT
Update - Agent is being deployed to Asia-Pacific nodes.
May 1, 14:09 EDT
Update - Agent has been deployed to all nodes in Europe, Africa and Middle East.
May 1, 14:08 EDT
Update - Agent is being deployed to nodes in Europe, Africa and Middle East.
Apr 30, 17:27 EDT
Update - Agent has been deployed to all nodes in the North and South Americas.
Apr 30, 16:23 EDT
Update - Agent has been deployed to Denver, Salt Lake, Phoenix, Las Vegas, San Francisco, San Jose, Fresno, Portland, Seattle and Honolulu nodes.
Apr 27, 08:48 EDT
Update - Agent has been deployed to Atlanta, Boston, Chicago, Dallas, Houston, Iowa, Miami, Minneapolis and Washington DC nodes.
Apr 26, 17:39 EDT
Update - Agent has been deployed to all New York and Los Angeles nodes.
Apr 26, 11:30 EDT
Update - Agent has been deployed to all Philadelphia, Dallas and Seattle nodes.
Apr 25, 15:26 EDT
Update - Agent has been deployed to Philadelphia - Comcast and Dallas - Cogent nodes.
Apr 24, 09:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 17:25 EDT
Scheduled - Agent was deployed to Seattle - VZN node.
Apr 19, 17:24 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 16:45 EDT
Scheduled - Rollout of the agent code for Macchiato on the Catchpoint Backbone nodes will begin today, April 19, 2018 at 16:45 EST. Completed cities will be posted here.
Apr 19, 16:34 EDT
May 10, 2018
Backbone nodes Algiers, DZ - ALGTEL maintenance
Resolved - Catchpoint Backbone node Algiers, DZ - ALGTEL issue is now resolved.
May 10, 05:59 EDT
Investigating - Catchpoint Backbone node Algiers, DZ - ALGTEL will not run tests due to hardware maintenance.
Apr 19, 11:54 EDT
May 9, 2018

No incidents reported.

May 8, 2018

No incidents reported.

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