Catchpoint Systems
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 17:15 EST
Scheduled - Agent has been deployed to Philadelphia - Comcast nodes.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 15:30 EST
Scheduled - Rollout of the agent code for Espresso on the Catchpoint Backbone nodes will begin today, February 22, 2018 at 15:30 EST. Completed cities will be posted here.
Investigating - Catchpoint Wireless nodes London O2 will not run tests due to a scheduled network maintenance.
Feb 14, 05:10 EST
Identified - Shanghai, CN - Cernet will not be back online until 25th Feb as Data Center is in change freeze due to Chinese New Year holidays. We will keep the status updated as soon as there is an update from Data Center side.
Feb 14, 09:18 EST
Investigating - Catchpoint Backbone node Shanghai, CN - Cernet will not run tests due to a network maintenance.
Feb 12, 12:19 EST
Update - This node will be slated for decommissioning due to major issues with the Provider. Tests on this node will be automatically moved over to our other Johannesburg node.
Nov 9, 10:05 EST
Identified - Catchpoint Backbone nodes Johannesburg, ZA - IS will not run tests due to a scheduled network maintenance.
Aug 24, 08:14 EDT
Investigating - We are currently investigating this issue.
Jul 13, 12:16 EDT

About This Site

The Service Status Page are where we will keep you up to date on any current known events, both network outages and scheduled maintenance, which may affect your Catchpoint Services.

Catchpoint Portal   Operational
Instant Test   Operational
Glimpse   ? Operational
Alerting   Operational
Data Pull API   Operational
Data Push API   Operational
Alerting API   Operational
Nodes - North America   Operational
Nodes - South America   Operational
Nodes - Europe   Operational
Nodes - Africa & Middle East   Operational
Nodes - APAC   Operational
Application Data   ? Operational
Catchpoint Help Center   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Due to data center relocation, Copenhagen, Denmark node has been moved to M247 circuit.
Posted on Feb 19, 16:18 EST
Maintenance to reinstate a carrier into the provider blend at the Catchpoint Core Data Center in Nap7 is being performed. No impact to traffic is expected.
Posted on Feb 15, 15:12 EST
Past Incidents
Feb 23, 2018
Resolved - No further circuit issues have been observed. This node is operating at baseline levels, and available for use to target tests against.
Feb 23, 14:36 EST
Monitoring - The Telia IPv6 circuit issue has been corrected. Catchpoint will monitor this circuit to ensure that no further issues are discovered prior to resolving.
Feb 23, 13:02 EST
Identified - We have identified an issue with the Telia IPv6 circuit, and are working with the provider to mitigate the issue.
Feb 22, 14:25 EST
Feb 22, 2018
Resolved - This incident has been resolved.
Feb 22, 16:28 EST
Monitoring - The slippage issue has been fixed and we're monitoring the issue.
Feb 21, 23:36 EST
Investigating - We're experiencing some test run slippage with a subset of our US backbone nodes, some customers might see a drop in test runs. We're actively working on the issue.
We will update this post as more updates are available.
Feb 21, 20:50 EST
Resolved - Nodes are running normally
Feb 22, 16:18 EST
Monitoring - Circuit connectivity has been restored. We have unpaused the nodes and will monitor traffic
Feb 22, 15:26 EST
Identified - The Level3 circuit in Chicago is down. Provider is actively working on this issue and we have paused the nodes until the issue is resolved.
Feb 22, 13:14 EST
Completed - The scheduled maintenance has been completed.
Feb 22, 15:31 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 15:15 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 22, 15:13 EST
Resolved - Tirana, Albania node is back online and issue is resolved.
Feb 22, 02:15 EST
Investigating - The Tirana Albania node has been paused for investigation
Feb 21, 16:59 EST
Feb 21, 2018
Completed - The scheduled maintenance has been completed.
Feb 21, 15:40 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 09:30 EST
Scheduled - The Espresso release will roll out on Wednesday, February 21st at 09:30 AM EDT.

The Catchpoint Portal (portal.catchpoint.com) will continue to be available during the rollout window. Please note:
• There will be some delays in propagation of test changes to our command and control system. This will catch up once the release is fully deployed.
• The REST API will experience a short downtime of about 15 minutes. The Alert and Test Data Webhooks will continue to operate throughout the rollout.
• Individual clients will have a brief time (about 5 minutes) where alerts and charts will be inaccessible while we upgrade our back-end applications.
Don’t worry— the test-monitoring infrastructure will continue to run tests and collect data during this time. During the release, support tickets may still be filed via email to support@catchpoint.com.
Feb 13, 15:42 EST
Resolved - Los Angeles ATT 4G node issue have been resolved.
Feb 21, 02:26 EST
Identified - The Los Angeles ATT 4G node is offline and the provider has been contacted. We have paused the node until the issue is rectified.
Feb 5, 15:14 EST
Resolved - Frankfurt, DE - Softlayer maintenance is completed and the node is up & running.
Feb 21, 02:02 EST
Investigating - Catchpoint Backbone node Frankfurt, DE - Softlayer will not run tests due to a scheduled network maintenance.
Feb 20, 11:11 EST
Feb 20, 2018
Completed - The scheduled maintenance has been completed.
Feb 20, 16:43 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 16:00 EST
Scheduled - cheduled - To maintain ISP diversity in our US locations, we are replacing TWTC circuits. Tests on these nodes will be automatically migrated over to the new carrier when it is activated.

Los Angeles TWTC nodes will be migrated to Telia on Tuesday February 20
Feb 15, 14:03 EST
Feb 19, 2018
Resolved - Denver Level3 nodes are operational and passing traffic normally.
Feb 19, 14:52 EST
Monitoring - Carrier changes have been successfully applied and the nodes have been resumed. We will monitor for any further issues before resolving.
Feb 19, 12:38 EST
Identified - Packet loss on the Denver circuit has been traced to a carrier issue with Level3. This is being addressed on the carrier side and requires the nodes to be paused.
Feb 19, 11:41 EST
Completed - The scheduled maintenance has been completed.
Feb 19, 10:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 10:15 EST
Scheduled - We have deployed new nodes to the following locations.

- Amsterdam, NL - KPN
Feb 19, 10:05 EST
Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018
Resolved - This incident has been resolved.
Feb 16, 14:43 EST
Investigating - We are currently investigating this issue.
Feb 16, 12:22 EST
Resolved - This incident has been resolved.
Feb 16, 04:34 EST
Investigating - Catchpoint Backbone nodes Chicago - Telia and Chicago - Telia IPv6 will not run tests due to a scheduled network maintenance.
Feb 16, 02:14 EST
Feb 15, 2018

No incidents reported.

Feb 14, 2018
Completed - The scheduled maintenance has been completed.
Feb 14, 16:47 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 15:45 EST
Scheduled - Scheduled - To maintain ISP diversity in our US locations, we are replacing TWTC circuits. Tests on these nodes will be automatically migrated over to the new carrier when it is activated.

Chicago TWTC nodes will be migrated to Telia on Wednesday February 14
Feb 13, 12:50 EST
Resolved - This incident has been resolved.
Feb 14, 15:53 EST
Investigating - Catchpoint Backbone nodes Denver - Comcast will not run tests due to a scheduled network maintenance.
Feb 14, 03:19 EST
Feb 13, 2018

No incidents reported.

Feb 12, 2018
Resolved - This incident has been resolved.
Feb 12, 05:04 EST
Investigating - Catchpoint Backbone node Sofia, BG - Neterra will not run tests due to a scheduled network maintenance.
Feb 9, 09:11 EST
Feb 11, 2018
Resolved - This incident has been resolved.
Feb 11, 00:54 EST
Monitoring - Frankfurt, DE - Softlayer issue have been fixed, but we are monitoring the node for performance.
Feb 9, 08:27 EST
Investigating - Catchpoint Backbone node Frankfurt, DE - Softlayer will not run tests due to a scheduled network maintenance.
Feb 9, 06:23 EST
Feb 10, 2018

No incidents reported.

Feb 9, 2018
Resolved - This incident has been resolved.
Feb 9, 15:50 EST
Identified - We identified issues with DNS tests not running from China nodes from 12:16 - 15:10 ET.
Feb 9, 15:35 EST
Completed - The scheduled maintenance has been completed.
Feb 9, 10:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 10:00 EST
Scheduled - Node Sao Paulo, BR - Embratel is now available for general use.
Feb 9, 09:56 EST
Completed - The scheduled maintenance has been completed.
Feb 9, 02:31 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 02:15 EST
Scheduled - As Teltra has acquired Pacnet in Japan, the corresponding ASN on "Tokyo, JP - PACNET" node is updated to Telstra and the node is renamed as Tokyo, JP - Telstra
Feb 9, 02:02 EST