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Catchpoint Systems Services

All Systems Operational

About This Site

The Service Status Page where we will keep you up to date on any current known events, both network outages and scheduled maintenance, which may affect your Catchpoint Services.

Portal Operational
Instant Test Operational
Real User ? Operational
Alerting Operational
Data Pull API Operational
Data Push API Operational
Alerting API Operational
Application Data ? Operational
Catchpoint Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Datacenter Maintenance - Monday, Jul 14th 14:00 ET to 15:00 ET. Jul 14, 2025 14:00-15:00 EDT

Catchpoint will be performing datacenter maintenance on Monday, Jul 14th 14:00 ET to 15:00 ET.

No impact is expected.

Please contact us at support@catchpoint.com if you have any questions.

Posted on Jul 07, 2025 - 12:02 EDT

Datacenter Maintenance - Saturday, July 19th from 11:00 to 14:00 ET Jul 19, 2025 11:00-14:00 EDT

Catchpoint will be performing datacenter maintenance on Saturday, July 19th from 11:00 to 14:00 ET.

There will be several short periods of delayed test data during the maintenance window.

Please contact us at support@catchpoint.com if you have any questions.

Posted on Jul 12, 2025 - 10:58 EDT
Jul 13, 2025

No incidents reported today.

Jul 12, 2025
Completed - The scheduled maintenance has been completed.
Jul 12, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 11:00 EDT
Scheduled - Catchpoint will be performing datacenter maintenance on Saturday, July 12th from 11:00 to 14:00 ET

No impact is expected.

Please contact us at support@catchpoint.com if you have any questions.

Jul 3, 12:46 EDT
Jul 11, 2025
Resolved - This incident has been resolved.
Jul 11, 09:52 EDT
Update - We are continuing to monitor for any further issues.
Jul 10, 18:32 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 10, 18:31 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 10, 16:35 EDT
Investigating - We have identified an issue affecting RUM page views. You may notice a dip in RUM traffic starting from 9 July 2025, 3:00 PM ET. Our team is actively investigating the issue and working on a resolution. We will keep you updated as we make progress.
Jul 10, 15:36 EDT
Jul 10, 2025
Resolved - This incident has been resolved.
Jul 10, 12:46 EDT
Investigating - We are currently investigating an issue affecting the Catchpoint portal. The issue began during an update to our SAML certificate. We’re working to resolve it as quickly as possible.
Jul 10, 12:33 EDT
Resolved - This incident has been resolved.
Jul 10, 09:31 EDT
Monitoring - The issue has been identified and resolved. However, test data for July 9th during the following timeframes could not be recovered:
19:34 – 19:42 UTC
19:45 – 19:54 UTC
We apologize for any inconvenience this may have caused.

Jul 9, 17:18 EDT
Update - We are continuing to investigate this issue.
Jul 9, 17:00 EDT
Investigating - We are currently investigating an issue that has resulted in missing test data for tests executed on the China nodes.
Jul 9, 16:26 EDT
Jul 9, 2025
Resolved - This incident has been resolved.
Jul 9, 22:00 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 9, 21:41 EDT
Update - We are continuing to investigate this issue.
Jul 9, 20:00 EDT
Investigating - We are currently investigating an issue that is affecting SSO functionality for some users.

If you are experiencing any problems with SSO access, please open a support ticket by emailing support@catchpoint.com.

Jul 9, 19:19 EDT
Completed - The scheduled maintenance has been completed.
Jul 9, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 12:00 EDT
Scheduled - Our next release, Starlight, will roll out on Wednesday, July 9, at 12:00 PM ET.

The Catchpoint Portal (portal.catchpoint.com) will continue to be available throughout the rollout, and your tests will continue to run and collect data. During this time, you might encounter the following:

- Individual clients will have a brief time (about 3-5 minutes) where alerts and charts will be inaccessible or delayed while we upgrade our applications.

- The REST API could experience a short downtime of up to 15 minutes. The Alert and Test Data Webhooks will continue to operate throughout the rollout.

During the rollout, support tickets may still be filed via the Help Center or email to support@catchpoint.com.

Jul 2, 15:57 EDT
Completed - The scheduled maintenance has been completed.
Jul 9, 13:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 10:30 EDT
Scheduled - Catchpoint will be performing datacenter maintenance on Wednesday, July 9th from 10:30 to 13:30 ET

No impact is expected.

Please contact us at support@catchpoint.com if you have any questions.

Jul 8, 12:57 EDT
Jul 8, 2025
Completed - The scheduled maintenance has been completed.
Jul 8, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 12:30 EDT
Scheduled - Catchpoint will be performing datacenter maintenance on Tuesday, July 8th from 12:30 to 14:30 ET

No impact is expected.

Please contact us at support@catchpoint.com if you have any questions.

Jul 8, 12:29 EDT
Jul 7, 2025
Completed - The scheduled maintenance has been completed.
Jul 7, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 13:30 EDT
Scheduled - Catchpoint will be performing datacenter maintenance on Monday, July 7th from 13:30 to 14:00 ET

No impact is expected.

Please contact us at support@catchpoint.com if you have any questions.

Jul 7, 13:10 EDT
Completed - The scheduled maintenance has been completed.
Jul 7, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 12:00 EDT
Scheduled - Catchpoint is adding new servers to our backend infrastructure.

Please review server list using our REST API at: https://io.catchpoint.com/api/v4/commandcontrol, and add them to your whitelist.

For questions, please reach out to us at support@catchpoint.com

Jul 7, 11:59 EDT
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.