Catchpoint Systems
Cappuccino Agent Rollout
Update - Agent has been deployed to all United States nodes.
Jun 12, 12:57 EDT
Update - Agent has been deployed to all Philadelphia, Seattle and Dallas nodes.
Jun 11, 15:35 EDT
Update - Agent has been deployed to Philadelphia - Comcast and Dallas - Cogent nodes.
Jun 11, 12:30 EDT
Update - Agent has been deployed to Seattle - VZN node.
Jun 8, 10:27 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 10:00 EDT
Scheduled - Rollout of the agent code for Cappuccino on the Catchpoint Backbone nodes will begin today, June 8, 2018 at 10:00 EST. Completed cities will be posted here.
Seattle - AT&T 4G - Node Paused
Investigating - We are currently investigating this issue.
Jul 13, 12:16 EDT

About This Site

The Service Status Page are where we will keep you up to date on any current known events, both network outages and scheduled maintenance, which may affect your Catchpoint Services.

Catchpoint Portal   Operational
Instant Test   Operational
Glimpse   ? Operational
Alerting   Operational
Data Pull API   Operational
Data Push API   Operational
Alerting API   Operational
Nodes - North America   Operational
Nodes - South America   Operational
Nodes - Europe   Operational
Nodes - Africa & Middle East   Operational
Nodes - APAC   Operational
Application Data   ? Operational
Catchpoint Help Center   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 17, 2018

No incidents reported today.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018
Backbone node Frankfurt, DE - Vodafone maintenance
Resolved - Frankfurt, DE - Vodafone is back online and running tests.
Jun 14, 02:21 EDT
Identified - Catchpoint Backbone node Frankfurt, DE - Vodafone will not run tests due to a scheduled network maintenance.
Jun 12, 06:09 EDT
Jun 13, 2018
Backbone node provider maintenance: Minneapolis - Zayo
Completed - The scheduled maintenance has been completed.
Jun 13, 13:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 12:30 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 13, 09:12 EDT
Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 7, 2018
Access Denied errors
Resolved - The fix for this issue has been identified and pushed, this issue has been resolved.
Jun 7, 02:25 EDT
Investigating - A subset of Catchpoint users are seeing "Access denied" errors while trying to access some of the features on the Catchpoint portal, we are actively investigating the issue, updates will be posted as they become available.

We apologize for any inconveniences this might cause, please contact us at support@catchpoint.com if you have any questions.
Jun 6, 20:22 EDT
Jun 6, 2018
Cappuccino Release Notification
Completed - The scheduled maintenance has been completed.
Jun 6, 14:10 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 6, 14:09 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 09:30 EDT
Scheduled - The Cappuccino release will roll out on Wednesday, June 6 at 09:30 AM EDT.

The Catchpoint Portal (portal.catchpoint.com) will continue to be available during the rollout window. Please note:
• There will be some delays in propagation of test changes to our command and control system. This will catch up once the release is fully deployed.
• The REST API will experience a short downtime of about 15 minutes. The Alert and Test Data Webhooks will continue to operate throughout the rollout.
• Individual clients will have a brief time (about 5 minutes) where alerts and charts will be inaccessible while we upgrade our back-end applications.
Don’t worry— the test-monitoring infrastructure will continue to run tests and collect data during this time. During the release, support tickets may still be filed via email to support@catchpoint.com.
May 30, 17:51 EDT
Jun 5, 2018
[Scheduled] Backbone nodes in Chicago (NTT, Zayo, Level3 and Telia) paused for maintenance
Completed - The scheduled maintenance has been completed.
Jun 5, 16:35 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 16:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 5, 09:25 EDT
Backbone nodes Jakarta, ID - PT Telekom maintenance
Resolved - This incident has been resolved.
Jun 5, 09:51 EDT
Monitoring - The node is back online and we are monitoring the performance for next 24 hrs.
Jun 4, 10:25 EDT
Investigating - Catchpoint Backbone nodes Jakarta, ID - PT Telekom will not run tests due to a scheduled network maintenance.
May 18, 07:47 EDT
[Scheduled] Backbone nodes in Chicago (NTT, Zayo, Level3 and Telia) paused for maintenance
Completed - The scheduled maintenance has been completed.
Jun 5, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 04:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
May 31, 15:15 EDT
Jun 4, 2018
Shanghai, CN - Cernet node paused
Resolved - This incident has been resolved.
Jun 4, 05:48 EDT
Monitoring - Shanghai, CN - Cernet routing issues have been fixed at ISP end and the node has been unpaused now. We will be monitoring the node performance for next 48 hrs before resolving this incident from our end.
Jun 1, 01:02 EDT
Update - Shanghai, CN - Cernet node is paused due to network issue at ISP end. Customers wont be able to run tests from this node.
Mar 2, 04:50 EST
Identified - Shanghai, CN - Cernet will not capture screenshots due to a routing limitation from Cernet ISP. We are working closely with the ISP to fix this problem. There are no other problems with tests running on this node at present.
Mar 1, 22:37 EST
Jun 3, 2018

No incidents reported.

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