Catchpoint Systems
Investigating - Catchpoint Backbone nodes Los Angeles - Level3 will not run tests due to a scheduled network maintenance.
Dec 18, 12:14 EST
Update - Chrome 59 has been deployed to all Atlanta, Boston, Chicago, Las Vegas, Portland, Washington D.C. and Phoenix nodes.
Dec 12, 16:23 EST
Update - Chrome 59 has been deployed to all Denver, San Francisco, Salt Lake City, Miami and Minneapolis nodes.
Dec 12, 13:44 EST
Update - Chrome 59 has been deployed to all Los Angeles nodes.
Dec 11, 13:56 EST
Update - Chrome 59 has been deployed to all New York nodes.
Dec 11, 11:23 EST
Update - Chrome 59 has been deployed to all Seattle nodes.
Dec 8, 16:23 EST
Update - Chrome 59 has been deployed to all Dallas nodes.
Dec 8, 11:40 EST
Update - Chrome 59 has been deployed to Philadelphia - AT&T and VZN nodes.
Dec 8, 10:39 EST
Update - Chrome 59 has been deployed to New York - Zayo IPv6 node.
Dec 7, 16:31 EST
Update - Chrome 59 has been deployed to New York - Level3 node.
Dec 7, 10:53 EST
Update - Chrome 59 has been deployed to Philadelphia - Level3 and Philadelphia - XO nodes.
Dec 6, 17:55 EST
In progress - Chrome 59 was deployed to Philadelphia - Comcast on November 30 and Dallas - Cogent and Seattle - VZN nodes on December 4.
Dec 6, 17:53 EST
Scheduled - Rollout of Chrome 59 to Catchpoint Backbone nodes has started.
Monitoring - The issue appears to be resolved. Monitoring performance of the node.
Dec 12, 08:36 EST
Identified - The network issue at provider side is still being worked. There is no ETA from ISP when the service will be restored.
Dec 6, 04:26 EST
Investigating - Catchpoint Backbone node Manila, Philippines - Multihomed will not run tests due to a network maintenance.
Nov 28, 06:01 EST
Update - ISP team have identified hardware level problem on this server and the replacement will take few days. The node will not be accessible until hardware replacement happens. ETA will be shared when we have more details from our ISP.
Dec 8, 00:43 EST
Identified - Catchpoint Backbone nodes Zhengzhou, CN - China Mobilewill not run tests due to a scheduled network maintenance.
Dec 7, 01:52 EST
Identified - Catchpoint Backbone nodes Nuremberg, DE - Vodafone will not run tests due to a scheduled network maintenance.
Dec 3, 22:39 EST
Update - This node will be slated for decommissioning due to major issues with the Provider. Tests on this node will be automatically moved over to our other Johannesburg node.
Nov 9, 10:05 EST
Identified - Catchpoint Backbone nodes Johannesburg, ZA - IS will not run tests due to a scheduled network maintenance.
Aug 24, 08:14 EDT
Investigating - We are currently investigating this issue.
Jul 13, 12:16 EDT

About This Site

The Service Status Page are where we will keep you up to date on any current known events, both network outages and scheduled maintenance, which may affect your Catchpoint Services.

Catchpoint Portal   Operational
Instant Test   Operational
Glimpse   ? Operational
Alerting   Operational
Data Pull API   Operational
Data Push API   Operational
Alerting API   Operational
Nodes - North America   Operational
Nodes - South America   Operational
Nodes - Europe   Operational
Nodes - Africa & Middle East   Operational
Nodes - APAC   Operational
Application Data   ? Operational
Catchpoint Help Center   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 17, 2017

No incidents reported.

Dec 16, 2017

No incidents reported.

Dec 15, 2017

No incidents reported.

Dec 14, 2017
Resolved - Tokyo, JP - NTT network issue is fixed.
Dec 14, 12:45 EST
Investigating - Catchpoint Backbone node Tokyo, JP - NTT will not run tests due to a network issues.
Dec 14, 07:34 EST
Resolved - Cogent has resolved the issue and this node is now back in service
Dec 14, 10:25 EST
Investigating - We are currently investigating this issue.
Dec 14, 10:18 EST
Dec 13, 2017
Resolved - This incident has been resolved.
Dec 13, 21:28 EST
Investigating - Catchpoint Backbone nodes Rio de Janeiro, BR Data Corpore will not run tests due to a scheduled network maintenance.
Dec 13, 06:15 EST
Completed - The scheduled maintenance has been completed.
Dec 13, 16:55 EST
Update - We are aware of issues with accessing the help center via the portal and are working to fix this.
Dec 13, 12:35 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 09:30 EST
Scheduled - The Plexus release will roll out on Wednesday, December 13th at 09:30 AM EDT.

The Catchpoint Portal (portal.catchpoint.com) will continue to be available during the rollout window. Due to some enhancements were making to our core services, this rollout will differ from our standard process. Please note:
• There will be a 30 minute read-only window starting around 8:30 AM EDT, where users will not be able to edit or create new elements or launch instant tests.
• There will be some delays in propagation of test changes to our command and control system. This will catch up once the release is fully deployed.
• The REST API will experience a short downtime of about 15 minutes. The Alert and Test Data Webhooks will continue to operate throughout the rollout.
• Individual clients will have a brief time (about 5 minutes) where alerts and charts will be inaccessible while we upgrade our back-end applications.
Don’t worry— the test-monitoring infrastructure will continue to run tests and collect data during this time. During the release, support tickets may still be filed via email to support@catchpoint.com.
Dec 7, 09:15 EST
Resolved - This incident has been resolved.
Dec 13, 07:21 EST
Investigating - Catchpoint Backbone nodes Sofia, BG - Neterra will not run tests due to a scheduled network maintenance.
Dec 13, 06:14 EST
Resolved - Bangalore Tata IPV4 node is available for customers to run tests.
Dec 13, 06:34 EST
Update - Delhi Tata IPv6 node is available for customers to run tests.

Below node is still in maintenance mode and we will provide an update as soon as the infrastructure upgrade is completed.
- Bangalore Tata IPV4
Nov 24, 00:30 EST
Update - Delhi Tata IPV4 node is available for customers to run tests.

Below nodes are still in maintenance mode and we will provide an update as soon as the infrastructure upgrade is completed.
- Delhi Tata IPV6
- Bangalore Tata IPV4
Nov 15, 06:34 EST
Update - - Mumbai Reliance IPV6 node is available for customers to run tests.

Below nodes are still in maintenance and we will provide an update as soon as the infrastructure upgrade is completed.
- Delhi Tata IPV4
- Delhi Tata IPV6
- Bangalore Tata IPV4
Sep 11, 03:22 EDT
Identified - We are in the process of upgrading our node infrastructure in India. The following backbone nodes will be paused while the upgrade is done. Thank you for your patience:
- Mumbai Reliance IPV6
- Delhi Tata IPV4
- Delhi Tata IPV6
- Bangalore Tata IPV4
Aug 30, 03:33 EDT
Dec 12, 2017
Resolved - DNS tests are now running on the Los Angeles nodes. Issue was identified and rectified.
Dec 12, 10:38 EST
Identified - We have identified the issue with DNS test failures on Los Angeles nodes. A fix will be applied shortly to rectify this problem.
Dec 12, 08:51 EST
Investigating - Backbone nodes in Los Angeles are failing DNS tests at present. We are investigating the problem and will be sending next update as more information is available.
Dec 12, 00:31 EST
Resolved - This incident has been resolved.
Dec 12, 00:18 EST
Update - The node is back up and running.
Dec 12, 00:17 EST
Identified - We have an update from ISP that Link is affected due to node isolation. ISP team is working on it to restore the service as soon as possible.
Dec 11, 08:42 EST
Investigating - Catchpoint Backbone node Bangalore, IN -Aircel will not run tests due to a scheduled network problem.
Dec 11, 05:28 EST
Dec 11, 2017
Resolved - Node has been shut off.
Dec 11, 09:55 EST
Identified - Occasionally Catchpoint Systems will shut down a node in a region. This decision is made only when the availability of the service has significantly degraded and the provider cannot offer a stable solution.

As of December 6, 2017 the Wireless Node in Washington D.C (Washington DC - AT&T 4G) will be shut down. Please use this opportunity to retarget tests from this node to any of our other nodes based in this region. For a full list please see our NodeMap.
Dec 5, 15:11 EST
Dec 10, 2017

No incidents reported.

Dec 9, 2017
Resolved - Ahmedabad,IN-Airtel node is back up and running.
Dec 9, 06:21 EST
Identified - Catchpoint Backbone node Ahmedabad,IN-Airtel will not run tests due to a scheduled network maintenance.
Dec 7, 07:41 EST
Dec 8, 2017
Resolved - London, UK - Talk & London, UK - Sky nodes are back online.
Dec 8, 04:59 EST
Investigating - Catchpoint LastMile nodes London, UK - Talk & London, UK - Sky will not run tests due to a scheduled network maintenance.
Dec 8, 00:45 EST
Dec 7, 2017
Completed - The scheduled maintenance has been completed.
Dec 7, 02:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 02:15 EST
Scheduled - We have deployed new node to the following location.

- Mumbai ,IN-Sify
Dec 7, 02:06 EST
Dec 6, 2017
Resolved - Buenos Aires, AR - Telecom Argentina is back up and running.
Dec 6, 08:55 EST
Investigating - Catchpoint Backbone node Buenos Aires, AR - Telecom Argentina will not run tests due to network issue at ISP end.
Dec 6, 04:52 EST
Resolved - Zhengzhou, CN - China Mobile is back online for customers to run tests.
Dec 6, 06:46 EST
Investigating - Catchpoint Backbone node Zhengzhou, CN - China Mobile will not run tests due to a network issue.
Nov 28, 06:00 EST
Dec 5, 2017
Resolved - This incident has been resolved.
Dec 5, 23:43 EST
Identified - Catchpoint Backbone node Accra, GH- BusyInternet will not run tests due to network issues at ISP side.
Dec 5, 09:19 EST
Resolved - UK Wireless nodes are back online for running tests.
Dec 5, 03:04 EST
Update - UK - Last-Mile Wireless Nodes will be offline until 1st Dec midday GMT due to maintenance. We will provide an update once the nodes are back online.
Nov 30, 05:42 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 2, 10:28 EDT
Dec 4, 2017
Completed - The scheduled maintenance has been completed.
Dec 4, 03:45 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 03:30 EST
Scheduled - We have deployed new LastMile node to the following location

- Chennai - IN- BSNL
Dec 4, 03:17 EST