The Service Status Page where we will keep you up to date on any current known events, both network outages and scheduled maintenance, which may affect your Catchpoint Services.
Resolved -
This incident has been resolved.
Jul 11, 09:52 EDT
Update -
We are continuing to monitor for any further issues.
Jul 10, 18:32 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 10, 18:31 EDT
Identified -
The issue has been identified and a fix is being implemented.
Jul 10, 16:35 EDT
Investigating -
We have identified an issue affecting RUM page views. You may notice a dip in RUM traffic starting from 9 July 2025, 3:00 PM ET. Our team is actively investigating the issue and working on a resolution. We will keep you updated as we make progress.
Jul 10, 15:36 EDT
Resolved -
This incident has been resolved.
Jul 10, 12:46 EDT
Investigating -
We are currently investigating an issue affecting the Catchpoint portal. The issue began during an update to our SAML certificate. We’re working to resolve it as quickly as possible.
Jul 10, 12:33 EDT
Resolved -
This incident has been resolved.
Jul 10, 09:31 EDT
Monitoring -
The issue has been identified and resolved. However, test data for July 9th during the following timeframes could not be recovered: 19:34 – 19:42 UTC 19:45 – 19:54 UTC We apologize for any inconvenience this may have caused.
Jul 9, 17:18 EDT
Update -
We are continuing to investigate this issue.
Jul 9, 17:00 EDT
Investigating -
We are currently investigating an issue that has resulted in missing test data for tests executed on the China nodes.
Jul 9, 16:26 EDT
Completed -
The scheduled maintenance has been completed.
Jul 9, 16:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 12:00 EDT
Scheduled -
Our next release, Starlight, will roll out on Wednesday, July 9, at 12:00 PM ET.
The Catchpoint Portal (portal.catchpoint.com) will continue to be available throughout the rollout, and your tests will continue to run and collect data. During this time, you might encounter the following:
- Individual clients will have a brief time (about 3-5 minutes) where alerts and charts will be inaccessible or delayed while we upgrade our applications.
- The REST API could experience a short downtime of up to 15 minutes. The Alert and Test Data Webhooks will continue to operate throughout the rollout.
During the rollout, support tickets may still be filed via the Help Center or email to support@catchpoint.com.
Jul 2, 15:57 EDT