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Catchpoint Systems Services

All Systems Operational

About This Site

The Service Status Page where we will keep you up to date on any current known events, both network outages and scheduled maintenance, which may affect your Catchpoint Services.

Portal Operational
Instant Test Operational
Real User Operational
Alerting Operational
Data Pull API Operational
Data Push API Operational
Alerting API Operational
Application Data Operational
Catchpoint Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 3, 2025

No incidents reported today.

Dec 2, 2025

No incidents reported.

Dec 1, 2025
Client Observer users unable to use the portal.
Resolved - This incident has been resolved.
Dec 1, 08:28 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 13:57 EST
Investigating - We are currently investigating an issue impacting users with Client Observer access, preventing them from using the portal. Our teams are actively working to restore functionality as quickly as possible.
Nov 28, 13:46 EST
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025
Division-Level Access Issue – Under Investigation
Resolved - This incident has been resolved.
Nov 28, 05:42 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 04:57 EST
Update - We apologize for the inconvenience this is causing our users. Rest assured, we are treating this as a critical issue and our teams continue to investigate.
Nov 28, 04:43 EST
Update - We are continuing to investigate this issue.
Nov 28, 04:23 EST
Update - We are continuing to investigate this issue.
Nov 28, 04:22 EST
Investigating - We are currently investigating an issue where users with Division Administrator and Client observer user roles are able to log in but are unable to see any data on the portal. Rest assured, all test data, alerts, and test-related configurations continue to function as expected.

This issue also impacts any API key associated with these users.

Our team is actively working to identify the root cause, and we will provide further updates as soon as they are available.
Nov 28, 04:15 EST
Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025
Issue Identified in Global Variable–Based Tests
Resolved - This incident has been resolved.
Nov 21, 11:00 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 21, 08:48 EST
Identified - We have identified an issue that affected a subset of client tests that were using a Global Variable.

The issue has since been resolved as of 09:30 UTC. Our team is continuing to review the incident, and we will share additional details once the analysis is complete.

If you need any assistance with tests that use Global Variables, please contact us at support@catchpoint.com
Nov 21, 08:17 EST
Nov 20, 2025

No incidents reported.

Nov 19, 2025
Portal Slowness Impacting Test Properties
Resolved - We have resolved the issue that caused slowness within the portal, where users may have experienced delays while performing actions on the test properties blade.

The incident was traced to a third-party service used by the portal. We have temporarily stopped the functionality that relies on this service while we work with the provider to determine why it caused the issue and to prevent recurrence.

If you need additional details please reach out to support@catchpoint.com
Nov 19, 10:59 EST
Investigating - We are currently investigating slowness in the portal. Users may experience delays when performing actions on the Test Properties blade.

Our team is actively investigating the issue to restore normal performance as quickly as possible.
Nov 19, 10:30 EST
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