Investigating - We are currently aware of an issue preventing Catchpoint users from accessing the Help Center via the portal. In the meantime, you can still reach our support team through the https://support.catchpoint.com/hc/en-us/ or by emailing us directly at support@catchpoint.com.
Jun 12, 2025 - 15:56 EDT
The Service Status Page where we will keep you up to date on any current known events, both network outages and scheduled maintenance, which may affect your Catchpoint Services.
Resolved -
This incident has been resolved.
Jun 4, 07:24 EDT
Identified -
The issue has been traced to the specific API endpoint /api/v2/slapurgeitems. As a precautionary measure, our team has temporarily disabled this endpoint.
Jun 3, 18:37 EDT
Update -
We are continuing to investigate this issue.
Jun 3, 17:50 EDT
Investigating -
We are currently investigating an intermittent issue impacting Catchpoint REST API services. While tests should run and collect data as expected, users may occasionally experience errors when making API calls.
Jun 3, 17:06 EDT
Resolved -
This incident has been resolved.
Jun 4, 07:24 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 3, 17:42 EDT
Investigating -
We are currently investigating an issue with missing test data between start time and end time for a subset of our customers. Test data is not available for impacted customers and our team is working on priority to fix the issue.
Jun 3, 17:32 EDT