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Catchpoint Systems Services
All Systems Operational

About This Site

The Service Status Page where we will keep you up to date on any current known events, both network outages and scheduled maintenance, which may affect your Catchpoint Services.

Portal Operational
Instant Test Operational
Real User ? Operational
Alerting Operational
Data Pull API Operational
Data Push API Operational
Alerting API Operational
Application Data ? Operational
Catchpoint Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 15, 2020

No incidents reported today.

Aug 14, 2020

No incidents reported.

Aug 13, 2020

No incidents reported.

Aug 12, 2020
Resolved - This incident has been resolved.
Aug 12, 19:50 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 12, 16:59 EDT
Update - We are continuing to investigate this issue.
Aug 12, 16:58 EDT
Investigating - We’re investigating an SSO issue that might impact some users logging in to our portal.

We apologize for the inconvenience caused. Please contact us at support@catchpoint.com if you have any questions.
Aug 12, 16:29 EDT
Completed - The scheduled maintenance has been completed.
Aug 12, 15:55 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 13:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 12, 09:53 EDT
Scheduled - Our Gullfoss release was originally scheduled to roll out on Wednesday, 8/5/2020. Due to some unforeseen issues with one of the features and the impact on the performance of the application, we decided to postpone the roll-out and have our teams resolve the issue. The new release date is next Wednesday, 8/12/2020. We're sorry for any inconvenience, but we think you'll find it's worth the wait!

The Catchpoint Portal (portal.catchpoint.com) will continue to be available throughout the rollout. During this time, you might encounter the following:
• Individual clients will have a brief time (about 3-5 minutes) where alerts and charts will be inaccessible or delayed while we upgrade our applications.
• The REST API will experience a short downtime of about 15 minutes. The Alert and Test Data Webhooks will continue to operate throughout the rollout.

Don’t worry! The test-monitoring infrastructure will continue to run tests and collect data. During the rollout, support tickets may still be filed via the Help Center or email to support@catchpoint.com.
Aug 5, 16:50 EDT
Aug 11, 2020

No incidents reported.

Aug 10, 2020
Completed - The scheduled maintenance has been completed.
Aug 10, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 15:00 EDT
Scheduled - Catchpoint will be performing a planned maintenance on our storage arrays in their data center on Monday, August 10th from 3:00pm EDT to 5:00pm EDT.
No impact is expected, and Catchpoint Portal will be fully functional during this time.

For any questions, please reach out to us at support@catchpoint.com.
Aug 4, 15:37 EDT
Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020
Completed - The scheduled maintenance has been completed.
Aug 1, 14:58 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 12:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 24, 15:35 EDT
Scheduled - On Saturday, August 1st, Catchpoint will be performing a planned database maintenance from 12:00 pm – 3:00 pm EDT.

During this time the Catchpoint Portal and REST API will be in read-only mode. You will be able to access and view data, but not create, modify, or delete objects such as tests or contacts.

Please note that our test-monitoring infrastructure will continue to run tests and collect data.

For any questions, please contact Support.
Jul 24, 14:20 EDT