The Service Status Page where we will keep you up to date on any current known events, both network outages and scheduled maintenance, which may affect your Catchpoint Services.
Resolved -
On May 31st between 18:53 to 19:46 EST, we detected and fixed a minor RUM and Workforce Experience data collection issue, impacting a subset of customers in the Central US, West US and South America regions. During this time, a small amount of data was lost.
Resolved -
This incident has been resolved.
May 25, 18:28 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
May 25, 14:19 EDT
Identified -
We identified the issue to be specific to Enterprise nodes that are running an out-of-date agent version.
May 25, 13:32 EDT
Investigating -
We are investigating an issue where a subset of Enterprise nodes are not running tests as expected, starting at 10 AM ET.
May 25, 12:49 EDT
Resolved -
This incident has been resolved.
May 25, 11:48 EDT
Investigating -
While deploying a new Chrome version (108) to a subset of cloud nodes, an incorrect configuration caused some Chrome tests to run on the newly deployed version instead of the intended version, the issue started at 9:30 AM EST and we deployed a fix at 11:30 AM EST.
Please contact us at support@catchpoint.com if you have any questions.
May 25, 11:47 EDT
Completed -
The scheduled maintenance has been completed.
May 24, 07:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 07:00 EDT
Scheduled -
We will be undergoing an emergency maintenance for the Catchpoint API (io.catchpoint.com). Users may experience a brief interruption during the maintenance.
Please reach out to support@catchpoint.com if there are any questions.
May 22, 13:07 EDT