Catchpoint Systems
Investigating - Catchpoint Backbone node Jakarta, ID - CBN have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Sep 13, 15:40 EDT
Identified - There is major ISP issue at the provider side and we are working to get this resolved as soon as possible. Next update will be posted as we get progress on this.
Sep 12, 05:27 EDT
Investigating - Catchpoint Backbone node Berlin, DE - KPN have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Sep 3, 06:45 EDT

About This Site

The Service Status Page are where we will keep you up to date on any current known events, both network outages and scheduled maintenance, which may affect your Catchpoint Services.

Portal Operational
Instant Test Operational
Real User ? Operational
Alerting Operational
Data Pull API Operational
Data Push API Operational
Alerting API Operational
Nodes - North America Operational
Nodes - South America Operational
Nodes - Europe Operational
Nodes - Africa & Middle East Operational
Nodes - APAC Operational
Application Data ? Operational
Catchpoint Help Center Operational
Individual Node Maintenance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Denali Release Notification Sep 18, 09:30-12:30 EDT
The Catchpoint Portal (portal.catchpoint.com) will continue to be available throughout the rollout. During this time, you might encounter the following:

• Individual clients will have a brief time (about 3-5 minutes) where alerts and charts will be inaccessible or delayed while we upgrade our applications.
• The REST API will experience a short downtime of about 15 minutes. The Alert and Test Data Webhooks will continue to operate throughout the rollout.

Don’t worry! The test-monitoring infrastructure will continue to run tests and collect data. During the rollout, support tickets may still be filed via the Help Center or emailed to support@catchpoint.com.
Posted on Sep 11, 17:39 EDT
Past Incidents
Sep 15, 2019

No incidents reported today.

Sep 14, 2019

No incidents reported.

Sep 13, 2019
Resolved - This incident has been resolved.
Sep 13, 18:09 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 13, 12:41 EDT
Investigating - Catchpoint Backbone node Oslo, NO - Nexthop have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Sep 13, 10:30 EDT
Sep 11, 2019

No incidents reported.

Sep 10, 2019
Completed - Kilimanjaro Agent has been deployed to all Linux Cloud nodes.
Sep 10, 10:36 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 10:36 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 10, 10:35 EDT
Resolved - This incident has been resolved.
Sep 10, 06:15 EDT
Investigating - Catchpoint Backbone node Quanzhou, CN - China Telecom have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Sep 9, 18:07 EDT
Sep 9, 2019
Resolved - This incident has been resolved.
Sep 9, 18:09 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 9, 14:44 EDT
Investigating - Catchpoint Backbone node Porto Alegre, BR Giga have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Sep 6, 20:45 EDT
Sep 8, 2019
Resolved - This incident has been resolved.
Sep 8, 22:31 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 7, 15:59 EDT
Investigating - Catchpoint Backbone node Mexico City, MX - Alestra, Mexico City, MX - Axtel and Mexico City, MX - Bestel have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Sep 7, 12:47 EDT
Resolved - This incident has been resolved.
Sep 8, 22:31 EDT
Update - We are continuing to monitor for any further issues.
Sep 6, 11:54 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 6, 11:50 EDT
Investigating - Catchpoint Backbone node Ahmedabad, IN-Reliance have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Sep 5, 15:21 EDT
Resolved - This incident has been resolved.
Sep 8, 22:30 EDT
Investigating - Catchpoint Backbone node Quanzhou, CN - China Telecom have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Sep 8, 12:03 EDT
Sep 6, 2019
Resolved - This incident has been resolved.
Sep 6, 11:14 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 6, 10:10 EDT
Update - We are continuing to work on a fix for this issue.
Sep 5, 11:09 EDT
Identified - Catchpoint Backbone nodeBuenos Aires, AR - SYT have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Sep 5, 11:09 EDT
Sep 5, 2019
Resolved - This incident has been resolved.
Sep 5, 11:10 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 4, 23:46 EDT
Investigating - Catchpoint Backbone node Madrid, ES - Vodafone have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Sep 4, 21:36 EDT
Completed - The scheduled maintenance has been completed.
Sep 5, 01:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 01:30 EDT
Scheduled - Catchpoint have deployed new nodes to the following locations.

- Bangalore, IN - Jio
- Delhi, IN - Jio
Sep 5, 00:58 EDT
Sep 4, 2019
Resolved - This incident has been resolved.
Sep 4, 21:37 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 4, 19:23 EDT
Investigating - Catchpoint Backbone node Nuremberg, DE - Vodafone have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Sep 4, 15:29 EDT
Resolved - This incident has been resolved.
Sep 4, 08:35 EDT
Investigating - Catchpoint Backbone node Shanghai, CN - Cernet have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Sep 3, 21:10 EDT
Resolved - This incident has been resolved.
Sep 4, 07:17 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 3, 18:36 EDT
Investigating - Catchpoint Backbone node Joao Pessoa, BR - Sitecnet have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Sep 3, 06:46 EDT
Resolved - The nodes are back online and tests are up & running. The outage was due to unplanned power maintenance at the datacentre.
Sep 4, 07:16 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 4, 05:17 EDT
Investigating - Catchpoint Backbone nodes in New York on Cogent, Comcast, Level 3, VZN and Zayo ISP have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Sep 4, 00:31 EDT
Resolved - This incident has been resolved.
Sep 4, 06:06 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 3, 13:00 EDT
Investigating - Catchpoint Backbone node Nuremberg, DE - Vodafone have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Sep 3, 11:39 EDT
Sep 3, 2019
Resolved - This incident has been resolved.
Sep 3, 21:13 EDT
Investigating - Catchpoint Backbone node Mexico City, MX - Claro have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Aug 30, 20:19 EDT
Sep 2, 2019

No incidents reported.

Sep 1, 2019

No incidents reported.