Catchpoint Systems
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 20, 16:51 EST
Investigating - Catchpoint Backbone node Mexico City, MX - Axtel has been paused due to unplanned maintenance at the provider end and will not run tests. We will update the status as soon as there is additional information available.
Feb 20, 11:41 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 20, 11:39 EST
Investigating - Catchpoint Backbone node Mexico City, MX - Alestra have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Feb 20, 08:39 EST
Investigating - Catchpoint wireless node Shanghai, CN - China Unicom 4G have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Jan 27, 22:30 EST
Identified - Catchpoint Backbone node London, UK - BT have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Dec 13, 22:57 EST

About This Site

The Service Status Page are where we will keep you up to date on any current known events, both network outages and scheduled maintenance, which may affect your Catchpoint Services.

Portal Operational
Instant Test Operational
Real User ? Operational
Alerting Operational
Data Pull API Operational
Data Push API Operational
Alerting API Operational
Nodes - North America Operational
Nodes - South America Operational
Nodes - Europe Operational
Nodes - Africa & Middle East Operational
Nodes - APAC Operational
Application Data ? Operational
Catchpoint Help Center Operational
Individual Node Maintenance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 22, 2020

No incidents reported today.

Feb 21, 2020

No incidents reported.

Feb 20, 2020
Completed - The scheduled maintenance has been completed.
Feb 20, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 15:00 EST
Scheduled - London data centre provider will be performing scheduled network maintenance affecting BGP node - London, UK - Netwise BGP. The timeframe for this interruption is between 3pm and 7pm ET on 20th Feb. During this window, node will be paused and will not be running tests.
Feb 19, 11:41 EST
Feb 19, 2020
Resolved - This incident has been resolved.
Feb 19, 11:44 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 19, 07:33 EST
Investigating - Catchpoint Backbone node San Francisco - NTT and San Francisco - NTT IPv6 have been paused due to unplanned maintenance at the provider end and will not run tests. We will update the status as soon as there is additional information available.
Feb 19, 05:07 EST
Feb 18, 2020
Resolved - We are marking this nodes as inactive from portal as the fix on Datacenter side is taking longer. We will announce the node availability once the fix is implemented and node is functional as expected. Sorry for the inconvenience.
Feb 18, 23:43 EST
Investigating - Catchpoint Backbone node Bangkok, TH - True Internet have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Jan 15, 20:49 EST
Resolved - We are marking this nodes as inactive from portal as the fix on Datacenter side is taking longer. We will announce the node availability once the fix is implemented and node is functional as expected. Sorry for the inconvenience.
Feb 18, 23:43 EST
Investigating - Catchpoint Backbone node Bangkok, TH - CAT have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Jan 16, 08:34 EST
Resolved - We are marking this nodes as inactive from portal as the fix on Datacenter side is taking longer. We will announce the node availability once the fix is implemented and node is functional as expected. Sorry for the inconvenience.
Feb 18, 23:41 EST
Investigating - Catchpoint Backbone node Bangkok, TH - Jastel have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Jan 16, 21:18 EST
Resolved - This incident has been resolved.
Feb 18, 23:36 EST
Update - The following node has been updated with new IP addresses. This is due to changes at the provider end.

If you have IP white-listing applied on your end please update with the corresponding new IP addresses in your network firewall(s) to match the new ones

- Dresden, DE - DTAG
Old IP addresses: 87.138.100.196
New IP addresses: 217.92.185.104
Feb 18, 12:11 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 18, 11:48 EST
Investigating - Catchpoint Backbone node Dresden, DE - DTAG has been paused due to unplanned maintenance at the provider end and will not run tests. We will update the status as soon as there is additional information available.
Feb 18, 08:35 EST
Completed - The scheduled maintenance has been completed.
Feb 18, 17:18 EST
Update - All issues involving the Real User application have been resolved and is collecting data again.
Feb 18, 16:14 EST
Update - We are aware of issues affecting the Real User application and collecting of data. We are actively investigating.
Feb 18, 15:48 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 10:00 EST
Scheduled - Our next release, Niagara, will roll out on Tuesday, February 18 at 10:00 AM EDT.

The Catchpoint Portal (portal.catchpoint.com) will continue to be available throughout the rollout. During this time, you might encounter the following:

- Individual clients will have a brief time (about 3-5 minutes) where alerts and charts will be inaccessible or delayed while we upgrade our applications.
- The REST API will experience a short downtime of about 15 minutes. The Alert and Test Data Webhooks will continue to operate throughout the rollout.

Don’t worry! The test-monitoring infrastructure will continue to run tests and collect data. During the rollout, support tickets may still be filed via the Help Center or email to support@catchpoint.com.
Feb 12, 09:26 EST
Resolved - This incident has been resolved.
Feb 18, 16:04 EST
Identified - The issue has been identified and a fix is being implemented.
Feb 18, 15:20 EST
Resolved - This incident has been resolved.
Feb 18, 05:54 EST
Identified - Catchpoint Backbone nodes Bangalore, IN - Tata will not run tests due to a scheduled network maintenance.
Feb 18, 05:04 EST
Resolved - This incident has been resolved.
Feb 18, 05:34 EST
Investigating - We are currently investigating this issue.
Feb 18, 04:28 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 18, 02:26 EST
Investigating - Catchpoint Backbone node Frankfurt, DE - GTT have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Feb 18, 00:52 EST
Feb 17, 2020
Resolved - This incident has been resolved.
Feb 17, 22:44 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 17, 10:45 EST
Investigating - Catchpoint Backbone node Chennai, IN-Reliance have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Feb 17, 10:21 EST
Resolved - This incident has been resolved.
Feb 17, 02:23 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 15, 20:39 EST
Investigating - Catchpoint Backbone node Mexico City Alestra & Axtel have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Feb 15, 18:55 EST
Feb 16, 2020
Resolved - This incident has been resolved.
Feb 16, 20:19 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 16, 11:38 EST
Investigating - Catchpoint Backbone node Nairobi, KE - Liquid have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Feb 15, 20:51 EST
Feb 14, 2020

No incidents reported.

Feb 13, 2020
Resolved - This incident has been resolved.
Feb 13, 09:43 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 13, 03:25 EST
Investigating - Catchpoint Backbone node Chennai, IN-Reliance have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Feb 13, 01:05 EST
Feb 12, 2020
Completed - The scheduled maintenance has been completed.
Feb 12, 14:26 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 14:01 EST
Scheduled - New York data center provider will be performing unscheduled ISP work affecting New York backbone nodes. The timeframe for this interruption is between 2pm and 3pm ET. During this window, nodes will be paused and will not be running tests.
Feb 11, 12:21 EST
Resolved - This incident has been resolved.
Feb 12, 08:34 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 02:22 EST
Investigating - Catchpoint Backbone node Hamburg, DE - Vodafone have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Feb 12, 00:42 EST
Feb 11, 2020
Resolved - This incident has been resolved.
Feb 11, 21:39 EST
Investigating - Catchpoint wireless node Beijing, CN - China Unicom 4G have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Feb 11, 02:10 EST
Resolved - This incident has been resolved.
Feb 11, 10:41 EST
Investigating - Catchpoint Backbone node Oslo, NO - Nexthop have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Feb 10, 09:52 EST
Resolved - This incident has been resolved.
Feb 11, 02:36 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 10, 12:10 EST
Investigating - Catchpoint Backbone node Beijing, CN - China Mobile IPv6, Beijing, CN - China Telecom have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Feb 10, 10:06 EST
Resolved - This incident has been resolved.
Feb 11, 02:04 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 10, 01:29 EST
Investigating - Catchpoint Backbone node Moscow, RU - MegaFon have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Feb 7, 06:50 EST
Feb 10, 2020
Completed - The scheduled maintenance has been completed.
Feb 10, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 14:00 EST
Scheduled - Instant tests will be unavailable for an estimate of 10 minutes today 2/10/2020, between 2-3 PM EST due to unscheduled maintenance.
Feb 10, 12:23 EST
Resolved - This incident has been resolved.
Feb 10, 01:28 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 7, 06:49 EST
Investigating - Catchpoint Backbone node Delhi, IN - Reliance have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Feb 7, 02:23 EST
Feb 9, 2020

No incidents reported.

Feb 8, 2020
Completed - The scheduled maintenance has been completed.
Feb 8, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 15:00 EST
Scheduled - On Saturday, February 8th, there will be planned maintenance scheduled from 3:00 pm EST – 4:00 pm EST. During this time the Catchpoint Portal will be in read-only mode. You will be able to access and view data, but not create, modify, or delete objects such as tests or contacts. Please note that the test-monitoring infrastructure will continue to run tests and collect data.

For any questions, please contact Support at support@catchpoint.com
Jan 31, 16:30 EST