Resolved -
Both the Portal and API are available again.
Please contact us at support@catchpoint.com if you have any questions.
Mar 10, 09:14 EST
Update -
The Catchpoint Portal has been up and stable over the last 18 hours, we will continue to monitor.
We’re still actively troubleshooting an issue with the API.
Please contact us at support@catchpoint.com if you have any questions.
Mar 9, 09:35 EST
Update -
We continue to experience intermittent outages to the Catchpoint Portal, API, WebPageTest.org and Support due to a highly complex Distributed Denial of Service (DDoS) attack. The entire Catchpoint team is actively working with DDoS mitigation experts to deflect the attack. Your test data, RUM and test alerts are not impacted.
We’ll post updates here as they become available.
Mar 8, 09:37 EST
Update -
The issue is on going, we are actively troubleshooting and will post updates as they become available.
Mar 8, 08:58 EST
Investigating -
We are aware of issues with accessing the Catchpoint Portal. We are currently looking into it.
Mar 8, 06:24 EST
Update -
The Catchpoint Portal is available again. We are monitoring for stable results.
Mar 7, 19:49 EST
Update -
We are aware of issues with accessing the Catchpoint Portal. We are actively investigating and will post updates as we receive more information.
Mar 7, 19:40 EST
Update -
We are continuing to monitor for any further issues.
Mar 7, 19:40 EST
Update -
The issue is resolved now and the Catchpoint Portal is available again. We're monitoring the situation to ensure stability.
Mar 7, 17:30 EST
Update -
We are actively troubleshooting the issue still and will post new updates as we receive more information.
Mar 7, 16:10 EST
Update -
We are aware of issues with accessing the Catchpoint Portal. We are actively investigating and will post updates as we receive more information.
Mar 7, 13:19 EST
Update -
Catchpoint APIs are working now and we are continuously monitoring for any issues.
Mar 7, 12:51 EST
Update -
We are aware of issues with the API service and are investigating. We will post updates as we receive more information.
API IP whitelisting functionality is not currently working - customers can remove IP whitelist temporarily until this issue is resolved.
Mar 7, 10:46 EST
Monitoring -
All Catchpoint services are back up, we are continuing to monitor for results.
Mar 6, 18:15 EST
Update -
The Catchpoint Portal is available again. We are monitoring for stable results.
We are working to restore service for the API and WebPageTest services.
Mar 6, 14:35 EST
Update -
We are nearing a resolution and will have an update here shortly.
We will keep you posted here every 30 minutes until the issue is resolved. Next update: 2:30 PM ET (unless we have a significant update before then).
Mar 6, 13:57 EST
Update -
We are continuing to work on the resolution.
We will keep you posted here every 30 minutes until the issue is resolved. Next update: 1:50 PM ET (unless we have a significant update before then).
Mar 6, 13:22 EST
Update -
We have identified the root cause and are working on a resolution.
We will keep you posted here every 30 minutes until the issue is resolved. Next update: 1:20 PM ET (unless we have a significant update before then).
Mar 6, 12:50 EST
Investigating -
We are aware of an issue accessing the Catchpoint Portal. We will post updates as we receive more information.
Mar 6, 11:03 EST