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Catchpoint Systems Services
All Systems Operational

About This Site

The Service Status Page where we will keep you up to date on any current known events, both network outages and scheduled maintenance, which may affect your Catchpoint Services.

Portal Operational
Instant Test Operational
Real User ? Operational
Alerting Operational
Data Pull API Operational
Data Push API Operational
Alerting API Operational
Application Data ? Operational
Catchpoint Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Catchpoint will be performing datacenter maintenance on Thursday, February 20th from 11am to 7pm ET.

No impact is expected.

Please contact us at support@catchpoint.com if you have any questions.

Posted on Feb 07, 2025 - 12:10 EST
Past Incidents
Feb 10, 2025

No incidents reported today.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025
Resolved - The fix has been implemented, and the issue is now resolved.
Feb 6, 08:14 EST
Identified - The issue has been identified and our team is working on implementing a fix.
Feb 6, 07:45 EST
Update - We are continuing to investigate this issue.
Feb 6, 07:18 EST
Update - We are continuing to investigate this issue.
Feb 6, 06:56 EST
Update - We are continuing to investigate this issue.
Feb 6, 06:53 EST
Investigating - We are currently investigating an issue where some of the labels associated with existing tests are not available. Our team is actively working to identify the cause.

We will provide further updates as we make progress. Thank you for your patience as we resolve this matter.

Feb 6, 06:37 EST
Feb 5, 2025
Completed - The scheduled maintenance has been completed.
Feb 5, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 12:00 EST
Scheduled - Our next release, Aurora, will roll out on Wednesday, February 5, at 12:00 PM ET.

The Catchpoint Portal (portal.catchpoint.com) will continue to be available throughout the rollout, and your tests will continue to run and collect data. During this time, you might encounter the following:

- Individual clients will have a brief time (about 3-5 minutes) where alerts and charts will be inaccessible or delayed while we upgrade our applications.

- The REST API could experience a short downtime of up to 15 minutes. The Alert and Test Data Webhooks will continue to operate throughout the rollout.

During the rollout, support tickets may still be filed via the Help Center or email to support@catchpoint.com.

Jan 29, 15:56 EST
Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025
Completed - The scheduled maintenance has been completed.
Jan 30, 15:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 15:00 EST
Scheduled - Catchpoint is adding new servers to our backend infrastructure.

Please review server list using our REST API at: https://io.catchpoint.com/api/v2/commandcontrol, and add them to your whitelist.

For questions, please reach out to us at support@catchpoint.com

Jan 30, 14:05 EST
Completed - The scheduled maintenance has been completed.
Jan 30, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 13:00 EST
Scheduled - Catchpoint will be performing datacenter maintenance on Thursday, January 30th from 13:00 to 15:00 ET

No impact is expected.

Please contact us at support@catchpoint.com if you have any questions.

Jan 30, 12:33 EST
Jan 29, 2025
Completed - The scheduled maintenance has been completed.
Jan 29, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 10:15 EST
Scheduled - Catchpoint will be performing datacenter maintenance on Wednesday, January 29th from 10:15 to 13:00 ET

No impact is expected.

Please contact us at support@catchpoint.com if you have any questions.

Jan 29, 10:01 EST
Jan 28, 2025
Resolved - This incident has been resolved.
Jan 28, 13:54 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 28, 10:53 EST
Update - We are continuing to investigate this issue.
Jan 28, 10:23 EST
Investigating - We are currently investigating an issue affecting the run rate on a subset of backbone nodes.
Our team is working to identify the root cause and implement a solution as quickly as possible.

Jan 28, 10:21 EST
Jan 27, 2025

No incidents reported.