Catchpoint Systems
Investigating - Catchpoint Backbone node Mexico City, MX - Claro have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Dec 12, 13:51 EST
Update - The issue is due to fibre-bundle break in London that ISP is actively working to restore at the earliest. Further updates will be provided as it becomes available.
Dec 11, 10:07 EST
Identified - The issue has been identified and a fix is being implemented.
Dec 11, 07:01 EST
Investigating - Catchpoint Backbone node London, UK - Tinet have been paused due to an unplanned maintenance. The issue is due to fibre-bundle break in London that the ISP is actively working to restore at the earliest. Further updates will be provided as it becomes available.
Dec 10, 11:22 EST
Update - The issue is due to fibre-bundle break in London that ISP is actively working to restore at the earliest. Further updates will be provided as it becomes available.
Dec 11, 10:06 EST
Identified - The issue has been identified and a fix is being implemented.
Dec 11, 07:03 EST
Investigating - Catchpoint Backbone node London, UK - Tinet IPV6 have been paused due to an unplanned maintenance. The issue is due to fibre-bundle break in London that the ISP is actively working to restore at the earliest. Further updates will be provided as it becomes available.
Dec 10, 11:24 EST

About This Site

The Service Status Page are where we will keep you up to date on any current known events, both network outages and scheduled maintenance, which may affect your Catchpoint Services.

Portal Operational
Instant Test Operational
Real User ? Operational
Alerting Operational
Data Pull API Operational
Data Push API Operational
Alerting API Operational
Nodes - North America Operational
Nodes - South America Operational
Nodes - Europe Operational
Nodes - Africa & Middle East Operational
Nodes - APAC Operational
Application Data ? Operational
Catchpoint Help Center Operational
Individual Node Maintenance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Everest Release Notification Dec 18, 09:30-12:30 EST
Our next release, Everest, will roll out on Wednesday, December 18 at 9:30 AM EDT.

The Catchpoint Portal (portal.catchpoint.com) will continue to be available throughout the rollout. During this time, you might encounter the following:

- Individual clients will have a brief time (about 3-5 minutes) where alerts and charts will be inaccessible or delayed while we upgrade our applications.
- The REST API will experience a short downtime of about 15 minutes. The Alert and Test Data Webhooks will continue to operate throughout the rollout.

Don’t worry! The test-monitoring infrastructure will continue to run tests and collect data. During the rollout, support tickets may still be filed via the Help Center or email to support@catchpoint.com.
Posted on Dec 12, 09:19 EST
Past Incidents
Dec 13, 2019
Resolved - This incident has been resolved.
Dec 13, 01:05 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 13, 00:19 EST
Investigating - Catchpoint Backbone node Shanghai, CN - Cernet have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Dec 12, 22:45 EST
Dec 12, 2019
Resolved - This incident has been resolved.
Dec 12, 17:53 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 12, 13:27 EST
Investigating - Catchpoint Backbone nodes Yangzhou, CN - China Unicom, Yangzhou, CN - China Telecom and Yangzhou, CN - China Mobile have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Dec 11, 13:53 EST
Resolved - This incident has been resolved.
Dec 12, 15:16 EST
Investigating - We are performing unscheduled maintenance on "New York, USA - Verizon" Backbone node
Dec 12, 14:16 EST
Resolved - This incident has been resolved.
Dec 12, 03:22 EST
Investigating - Catchpoint Backbone node Nairobi, KE - Angani have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Dec 11, 19:31 EST
Resolved - This incident has been resolved.
Dec 12, 02:05 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 11, 12:53 EST
Investigating - Catchpoint Backbone nodes Los Angeles - Comcast IPv6 & IPv4 have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Dec 11, 06:01 EST
Resolved - This incident has been resolved.
Dec 12, 02:04 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 11, 19:33 EST
Investigating - Catchpoint Backbone nodes Atlanta - Zayo IPV4 & IPv6 have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Dec 11, 10:41 EST
Dec 11, 2019
Resolved - This incident has been resolved.
Dec 11, 12:06 EST
Investigating - Catchpoint Backbone node London, UK - BT IPv4 & IPv6 have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Dec 11, 10:49 EST
Resolved - This incident has been resolved.
Dec 11, 09:34 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 11, 05:36 EST
Investigating - Catchpoint Backbone node Frankfurt, DE - Netrouting have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Dec 5, 02:51 EST
Resolved - This incident has been resolved.
Dec 11, 09:32 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 11, 04:14 EST
Investigating - Catchpoint Backbone node Frankfurt, DE - Level 3 have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Dec 11, 02:16 EST
Resolved - This incident has been resolved.
Dec 11, 02:14 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 11, 00:16 EST
Investigating - Airtel IPv4 Backbone nodes listed below have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

- Ahmedabad, IN-Airtel
- Bangalore, IN - Airtel
- Chennai, IN - Airtel
- Delhi, IN - Airtel
- Hyderabad, IN-Airtel
- Mumbai, IN - Airtel
Dec 10, 05:23 EST
Resolved - This incident has been resolved.
Dec 11, 00:52 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 10, 05:40 EST
Investigating - Catchpoint Backbone node Dhaka, Bangladesh - BDHUB have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Dec 9, 19:53 EST
Resolved - This incident has been resolved.
Dec 11, 00:48 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 10, 07:18 EST
Investigating - Catchpoint Backbone node Wulanchabu, CN - China Telecom have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Dec 9, 04:33 EST
Resolved - Since the resolution at LastMile ISP end is taking longer than usual we are marking this node as inactive for time being, which means the node will not be available to run tests.
Dec 11, 00:47 EST
Identified - Catchpoint LastMile node LM - Paris, FR - Orange ADSL have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Oct 7, 05:41 EDT
Dec 9, 2019
Completed - The scheduled maintenance has been completed.
Dec 9, 03:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 03:00 EST
Scheduled - Catchpoint have deployed new nodes to the following locations.

- Bogota, CO - EdgeUno
Dec 9, 02:58 EST
Completed - The scheduled maintenance has been completed.
Dec 9, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 01:45 EST
Scheduled - Catchpoint have deployed new nodes to the following locations.

- Athens, GR - Synapsecom S.A
Dec 9, 01:38 EST
Resolved - This incident has been resolved.
Dec 9, 01:34 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 7, 03:50 EST
Investigating - Catchpoint Backbone node Dhaka, Bangladesh - BDHUB have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Dec 6, 11:25 EST
Resolved - This incident has been resolved.
Dec 9, 01:33 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 7, 03:51 EST
Investigating - Catchpoint Backbone node Nairobi, KE - Angani have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Dec 4, 01:36 EST
Resolved - This incident has been resolved.
Dec 9, 01:32 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 8, 00:45 EST
Investigating - Catchpoint Backbone node Denver - Comcast IPv4 and Denver - Comcast IPv6 have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Dec 7, 06:41 EST
Dec 6, 2019
Resolved - This incident has been resolved.
Dec 6, 13:55 EST
Update - We are continuing to investigate this issue.
Dec 6, 13:55 EST
Investigating - We are performing unscheduled maintenance on New York, USA - Verizon Backbone node.
Dec 6, 13:04 EST
Resolved - This incident has been resolved.
Dec 6, 12:15 EST
Investigating - Catchpoint Backbone node Bishkek, KG - Optima have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Dec 5, 03:56 EST
Resolved - This incident has been resolved.
Dec 6, 12:14 EST
Investigating - Catchpoint Backbone node Mexico City, MX - Transtelco have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Dec 6, 00:26 EST
Dec 5, 2019
Resolved - This incident has been resolved.
Dec 5, 21:53 EST
Update - We are continuing to monitor for any further issues.
Dec 5, 11:20 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 5, 11:20 EST
Investigating - Catchpoint Backbone node Bangalore, IN - Vodafone have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Dec 5, 08:51 EST
Resolved - This incident has been resolved.
Dec 5, 17:17 EST
Investigating - We are performing unscheduled maintenance on New York, USA - Verizon Backbone node.
Dec 5, 16:56 EST
Dec 4, 2019
Resolved - This incident has been resolved.
Dec 4, 02:47 EST
Investigating - Catchpoint Backbone node Madrid, ES - Telefonica have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Nov 28, 20:14 EST
Dec 3, 2019
Resolved - This incident has been resolved.
Dec 3, 06:09 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 3, 04:41 EST
Investigating - Catchpoint Backbone node Kiev, UA - Multihomed have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Nov 28, 14:38 EST
Resolved - This incident has been resolved.
Dec 3, 03:52 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 2, 21:08 EST
Investigating - Catchpoint Backbone node Bangalore, IN - Vodafone have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Dec 1, 04:55 EST
Resolved - This incident has been resolved.
Dec 3, 03:52 EST
Update - We are continuing to investigate this issue.
Dec 2, 23:05 EST
Investigating - Catchpoint Backbone node Dublin, IE - Multihomed have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Dec 2, 21:09 EST
Dec 2, 2019
Resolved - This incident has been resolved.
Dec 2, 21:07 EST
Investigating - Catchpoint Backbone node Nairobi, KE - Angani have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Dec 2, 13:44 EST
Resolved - This incident has been resolved.
Dec 2, 10:51 EST
Monitoring - The node is back online and running tests.

Note : The node IP address have been changed to 39.130.157.117
Dec 2, 06:46 EST
Identified - Catchpoint Backbone nodes Kunming, CN - China Mobilewill not run tests due to a scheduled network maintenance.
Nov 30, 20:21 EST
Resolved - This incident has been resolved.
Dec 2, 01:12 EST
Investigating - Catchpoint Backbone node Jakarta, ID - PT Telekom have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Dec 1, 02:07 EST
Nov 30, 2019
Completed - The scheduled maintenance has been completed.
Nov 30, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 11:00 EST
Scheduled - The following node will be updated with new IP addresses. This is due to changes at provider end and the node will be offline during the change window.

If you have IP white-listing applied on your end please update with the corresponding new IP addresses in your network firewall(s) to match the new ones

- Kunming, CN - China Mobile
Old IP addresses: 39.130.180.60
New IP addresses: 39.130.157.117
Nov 30, 04:03 EST
Nov 29, 2019

No incidents reported.