Check out our Nodes Statuspage here ➜
Catchpoint Systems Services
Monitoring - We have set Chrome 97 as the Chrome Preview version. It has been deployed to all public nodes, so tests set as 'Preview' will begin using it immediately. Enterprise Node customers can request for Chrome 97 to be pushed to their nodes by opening a ticket with Catchpoint Support. We will promote this version to be the Chrome Stable version soon, see here (https://support.catchpoint.com/hc/en-us/articles/360001241291) for more information.
Apr 8, 17:30 EDT
In progress - Our Andante release has been postponed to next Wednesday, July 6, 2022.

If there are any questions, please contact us at support@catchpoint.com.

Jun 29, 15:12 EDT
Scheduled - Our Andante release has been postponed to next Wednesday, July 6, 2022.

If there are any questions, please contact us at support@catchpoint.com.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 15:10 EDT
Update - We will be undergoing scheduled maintenance during this time.
Scheduled - Our Andante release has been postponed to next Wednesday, July 6, 2022.

If there are any questions, please contact us at support@catchpoint.com.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 10:00 EDT
Scheduled - Our next release, Andante, will roll out on Wednesday, June 29, at 10:00 AM ET.

The Catchpoint Portal (portal.catchpoint.com) will continue to be available throughout the rollout, and your tests will continue to run and collect data. During this time, you might encounter the following:

- Individual clients will have a brief time (about 3-5 minutes) where alerts and charts will be inaccessible or delayed while we upgrade our applications.
- The REST API will experience a short downtime of about 15 minutes. The Alert and Test Data Webhooks will continue to operate throughout the rollout.

During the rollout, support tickets may still be filed via the Help Center or email to support@catchpoint.com.

Investigating - We are investigating a connectivity issue with the system that captures and stores HTTP Headers and Screenshot data in China region. During this time it intermittently failed to capture the headers and screenshots.

We have re-routed traffic of such data and working with our provider to troubleshoot the issue. All other test performance data was captured and the rest of the systems worked properly.

Jun 20, 10:31 EDT

About This Site

The Service Status Page where we will keep you up to date on any current known events, both network outages and scheduled maintenance, which may affect your Catchpoint Services.

Portal Operational
Instant Test Operational
Real User ? Operational
Alerting Operational
Data Pull API Under Maintenance
Data Push API Operational
Alerting API Operational
Application Data ? Operational
Catchpoint Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 6, 2022

No incidents reported today.

Jul 5, 2022

No incidents reported.

Jul 4, 2022

No incidents reported.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022
Resolved - The issue is now resolved.

The issue was caused by a configuration error, the configuration has been reverted

Jun 30, 17:42 EDT
Identified - We’re aware of a SSO issue impacting a sub-set of clients, we have identified the issue and are actively working on a fix.

Please contact us at support@catchpoint.com if you have any questions.

Jun 30, 17:23 EDT
Jun 29, 2022

Unresolved incident: Andante Release Notification.

Jun 28, 2022

No incidents reported.

Jun 27, 2022
Completed - The scheduled maintenance has been completed.
Jun 27, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 12:00 EDT
Scheduled - Catchpoint will be performing an unplanned storage fabric maintenance at our Las Vegas datacenter on Monday, June 27th from 12PM to 1PM ET.
No impact is expected and all Catchpoint services will continue to operate during the maintenance.

For questions, please reach out to us at support@catchpoint.com

Jun 23, 11:45 EDT
Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022
Resolved - This incident has been resolved.
Jun 23, 13:01 EDT
Investigating - We’re actively troubleshooting an intermittent issue where new users are not receiving invitation emails. We’ll post here as more updates are available.

Please contact us at support@catchpoint.com if you have any questions.

Thanks.

Jun 23, 10:50 EDT
Jun 22, 2022

No incidents reported.