Catchpoint Systems
Update - Agent has been deployed to all Seattle, Dallas and Philadelphia Backbone nodes.
Apr 22, 11:42 EDT
Update - Agent has been deployed to Philadelphia - Comcast and Dallas - Cogent Backbone nodes.
Feb 18, 14:20 EST
In progress - Agent has been deployed to Seattle - VZN Backbone node.
Feb 15, 09:20 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Investigating - Catchpoint Last mile node LM - Singapore, SG - StarHub have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Apr 21, 02:48 EDT
Identified - Catchpoint Backbone nodes London, UK - BT & London, UK - Virgin Media have been paused due to Network issue at provider end and will not run tests. We are working with provider and will update the status as soon as there is additional information available.
Apr 17, 09:05 EDT

About This Site

The Service Status Page are where we will keep you up to date on any current known events, both network outages and scheduled maintenance, which may affect your Catchpoint Services.

Portal Operational
Instant Test Operational
Real User ? Operational
Alerting Operational
Data Pull API Operational
Data Push API Operational
Alerting API Operational
Nodes - North America Operational
Nodes - South America Operational
Nodes - Europe Operational
Nodes - Africa & Middle East Operational
Nodes - APAC Operational
Application Data ? Operational
Catchpoint Help Center Operational
Individual Node Maintenance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 23, 2019
Resolved - Following node IP Addresses have been updated.

Chengdu-China Mobile 183.221.242.91 To 117.139.143.118

Chengdu-China Telecom 182.140.142.226 To 182.131.30.99

Chengdu-China Unicom 101.207.224.9 To 101.206.163.16

Chongqing-China Telecom 183.66.109.140 To 219.153.49.227

Chongqing-China Unicom 113.207.72.73 To 58.144.142.215

Hangzhou-China Mobile 111.1.37.2 To 112.17.39.140

Hangzhou-China Telecom 115.236.19.110 To 115.231.107.117

Hangzhou-China Unicom 123.157.154.13 To 124.160.121.37

Harbin-China Telecom 219.147.89.50 To 219.147.154.171

Jinan-China Mobile 120.221.133.107 To 120.221.96.197

Jinan-China Unicom 119.188.116.190 To 119.188.95.133

Shenyang-China Telecom 59.47.228.134 To 59.44.28.122

Shenyang-China Unicom 124.95.140.132 To 124.95.146.88

Tianjin-China Unicom "60.28.10.41 & 60.28.10.42" To 125.39.21.216

Wuhan-China Mobile 111.48.54.94 To 111.48.56.190

Wuhan-China Telecom 119.97.143.242 To 116.211.118.83

Xian - China Telecom 210.192.118.37 To 117.34.92.180

Xian - China Unicom 113.200.105.43
Apr 23, 00:30 EDT
Monitoring - Following new nodes were released to production.
Beijing-CERNET 121.194.10.138
Chongqing-China Mobile 183.230.82.42
Harbin-China Mobile 218.203.11.163
Harbin-China Unicom 1.190.149.140
Jinan-China Telecom 150.138.235.133
Luoyang-China Mobile 111.6.100.246
Ningbo-China Mobile 111.1.162.164
Quanzhou-China Unicom 36.250.247.13
Wuhan-China Unicom 211.91.145.124

Below two node IPs have been updates as below.
Shanghai-CERNET 101.4.137.18 To 222.192.185.252
Tianjin-China Telecom "42.81.40.99, 42.81.40.100" To 42.81.86.85
Apr 22, 01:26 EDT
Identified - We made the following node updates in China.

Impact: Don't worry, tests running on updated nodes won't be interrupted. We will re-target any tests to the new swapped nodes for you.
Please note: you may see test metric changes for the swapped China nodes since their data centers respectively, are changing.

In addition, for customers using our Webhook API, you'll need to update any corresponding IP addresses in your network firewall(s) to match the new ones. For details on the old/new IP addresses for impacted nodes, please see the list below.

11 New nodes releasing on 22nd-April-2019

Beijing-CERNET 121.194.10.138
Chongqing-China Mobile 183.230.82.42
Harbin-China Mobile 218.203.11.163
Harbin-China Unicom 1.190.149.140
Jinan-China Telecom 150.138.235.133
Luoyang-China Mobile 111.6.100.246
Ningbo-China Mobile 111.1.162.164
Quanzhou-China Unicom 36.250.247.13
Shanghai-CERNET 222.192.185.252
Tianjin-China Telecom 42.81.86.85
Wuhan-China Unicom 211.91.145.124

------------------------------------------------------------------

Changing data centers and IP addresses of following nodes in China on 23rd-April-2019


Chengdu-China Mobile 183.221.242.91 To 117.139.143.118
Chengdu-China Telecom 182.140.142.226 To 182.131.30.99
Chengdu-China Unicom 101.207.224.9 To 101.206.163.16
Chongqing-China Telecom 183.66.109.140 To 219.153.49.227
Chongqing-China Unicom 113.207.72.73 To 58.144.142.215
Hangzhou-China Mobile 111.1.37.2 To 112.17.39.140
Hangzhou-China Telecom 115.236.19.110 To 115.231.107.117
Hangzhou-China Unicom 123.157.154.13 To 124.160.121.37
Harbin-China Telecom 219.147.89.50 To 219.147.154.171
Jinan-China Mobile 120.221.133.107 To 120.221.96.197
Jinan-China Unicom 119.188.116.190 To 119.188.95.133
Shenyang-China Telecom 59.47.228.134 To 59.44.28.122
Shenyang-China Unicom 124.95.140.132 To 124.95.146.88
Tianjin-China Unicom "60.28.10.41 & 60.28.10.42" To 125.39.21.216
Wuhan-China Mobile 111.48.54.94 To 111.48.56.190
Wuhan-China Telecom 119.97.143.242 To 116.211.118.83
Xian - China Telecom 210.192.118.37 To 117.34.92.180
Xian - China Unicom 113.200.105.43
Apr 19, 09:37 EDT
Resolved - This incident has been resolved.
Apr 23, 00:29 EDT
Investigating - Catchpoint Backbone node Yangzhou, CN - China Telecom & China Mobile have been paused due to unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Apr 22, 18:10 EDT
Resolved - This incident has been resolved.
Apr 23, 00:03 EDT
Investigating - Catchpoint Backbone node Hangzhou, CN - China Mobile have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Apr 3, 11:08 EDT
Apr 21, 2019
Resolved - This incident has been resolved.
Apr 21, 23:18 EDT
Investigating - Catchpoint Backbone node Lima, Peru - America Movil Peru have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Apr 18, 06:03 EDT
Apr 20, 2019

No incidents reported.

Apr 19, 2019
Resolved - This incident has been resolved.
Apr 19, 05:36 EDT
Investigating - Catchpoint Backbone node Riyadh, SA - Saudi Telecom have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Apr 18, 23:27 EDT
Apr 18, 2019
Resolved - This incident has been resolved.
Apr 18, 05:12 EDT
Investigating - Catchpoint Backbone nodes New York - Comcast IPv4 & IPv6 will not run tests due to a scheduled network maintenance.
Apr 18, 01:56 EDT
Apr 16, 2019
Resolved - This incident has been resolved.
Apr 16, 23:59 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 00:16 EDT
Investigating - Catchpoint Backbone node Beijing, CN - China Unicom have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Apr 15, 20:44 EDT
Resolved - This incident has been resolved.
Apr 16, 00:17 EDT
Investigating - Catchpoint Backbone node Tunis, TN - TN-BB have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Apr 15, 17:11 EDT
Apr 15, 2019
Completed - The scheduled maintenance has been completed.
Apr 15, 14:18 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 10:00 EDT
Scheduled - The Elbrus release will roll out on Monday, April 15, 2019 at 10:00 AM EDT.

The Catchpoint portal (portal.catchpoint.com) will continue to be available throughout the rollout. During this time, you might encounter the following:
• Individual clients will have a brief time (about 3-5 minutes) where alerts and charts will be inaccessible or delayed while we upgrade our applications.
• The REST API will experience a short downtime of about 15 minutes. The Alert and Test Data Webhooks will continue to operate throughout the rollout.


Don’t worry— the test-monitoring infrastructure will continue to run tests and collect data during this time. During the release, support tickets may still be filed via via the Help Center or email to support@catchpoint.com.
Apr 8, 20:36 EDT
Resolved - This incident has been resolved.
Apr 15, 10:05 EDT
Monitoring - The ISPs on below nodes are updated and renamed accordingly.

LM - Jefferson, OH - TW renamed as LM - Jefferson, OH - Spectrum.
LM - San Antonio, TX - TW renamed as LM - San Antonio, TX - Spectrum.
LM- Rego Park - TW renamed as LM- Rego Park - Verizon.
LM - Austin, TX - TW renamed as LM - Austin, TX - AT&T.
LM - Thousand Oaks, CA - VZN FIOS renamed as LM - Thousand Oaks, CA - Frontier.
Apr 15, 09:19 EDT
Apr 14, 2019

No incidents reported.

Apr 13, 2019
Completed - The scheduled maintenance has been completed.
Apr 13, 17:00 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 13, 16:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 15:00 EDT
Scheduled - “Catchpoint will be performing some maintenance work in their data center on Saturday, April 13th from 3:00pm EST to 4:00pm EST.
These changes to the infrastructure will provide support for additional nodes in Las Vegas. 
There is no outage expected with this change. Catchpoint portal will be available during the maintenance window and the test-monitoring infrastructure will continue to run tests and collect data.”
Apr 5, 12:20 EDT
Apr 12, 2019
Resolved - This incident has been resolved.
Apr 12, 13:12 EDT
Investigating - Catchpoint Backbone node Algiers, DZ - Sarl Icosnet have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Apr 11, 22:25 EDT
Resolved - This incident has been resolved.
Apr 12, 00:42 EDT
Investigating - Catchpoint Backbone node Yangzhou, CN - China Unicom have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Apr 11, 23:38 EDT
Apr 11, 2019
Resolved - This incident has been resolved.
Apr 11, 09:39 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 11, 07:10 EDT
Investigating - Catchpoint Backbone node Samara, RU - Beeline have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Apr 10, 20:13 EDT
Resolved - The node IP address for Amsterdam - Level3 has been changed as follows,

Amsterdam - Level3 IP changed from (213.19.193.139, 213.19.193.140) to (213.19.198.37, 213.19.198.38)

The incident has been resolved.
Apr 11, 07:08 EDT
Investigating - Catchpoint Backbone node Amsterdam, NL - Level 3 have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Apr 4, 21:01 EDT
Apr 10, 2019
Resolved - This incident has been resolved.
Apr 10, 23:36 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 10, 12:38 EDT
Investigating - Catchpoint Backbone node Caracas, VE - IFX Networks have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Apr 10, 00:00 EDT
Resolved - This incident has been resolved.
Apr 10, 03:06 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 10, 00:58 EDT
Investigating - Catchpoint Backbone node Ningbo, CN - China Unicom have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Apr 10, 00:01 EDT
Apr 9, 2019
Resolved - This incident has been resolved.
Apr 9, 21:49 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 08:53 EDT
Investigating - Catchpoint Backbone node Brasilia, BR - Multihomed have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Apr 9, 02:44 EDT
Completed - The scheduled maintenance has been completed.
Apr 9, 00:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 00:30 EDT
Scheduled - The ISP on LastMile node "LM - Toronto, ON - Bell Canada Fiber" have been changed to Telus Communications. The node is updated and renamed to LM - Toronto, Telus Communications.
Apr 9, 00:20 EDT