The Service Status Page where we will keep you up to date on any current known events, both network outages and scheduled maintenance, which may affect your Catchpoint Services.
Our next release, Europa, will roll out on Tuesday, April 28, at 12:00 PM ET
The Catchpoint Portal (portal.catchpoint.com) will continue to be available throughout the rollout, and your tests will continue to run and collect data. During this time, you might encounter the following:
- Individual clients will have a brief time (about 3-5 minutes) where alerts and charts will be inaccessible or delayed while we upgrade our applications.
- The REST API could experience a short downtime of up to 15 minutes. The Alert and Test Data Webhooks will continue to operate throughout the rollout.
During the rollout, support tickets may still be filed via the Help Center or email to support@catchpoint.com. Posted on
Apr 22, 2026 - 06:40 EDT
Resolved -
This incident has been resolved.
Apr 24, 07:59 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 24, 04:47 EDT
Investigating -
We are currently investigating an intermittent issue affecting capture server data collection for a subset of test runs, including Film Strip, screenshots, headers, and response content.
Our team is actively working to identify the root cause and resolve the issue as quickly as possible. We will continue to share updates as more information becomes available.
Apr 24, 03:57 EDT
Resolved -
This incident has been resolved.
Apr 23, 11:14 EDT
Update -
We are continuing to investigate this issue.
Apr 23, 07:48 EDT
Investigating -
We are currently investigating an issue affecting capture server data collection, including Film Strip, screenshots, headers, and response content. Our team is actively working to identify the root cause and resolve the issue as quickly as possible. We will provide updates as more information becomes available.
Apr 23, 07:20 EDT
Resolved -
This incident has been resolved.
Apr 15, 10:15 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 15, 08:11 EDT
Investigating -
We are currently experiencing an issue with our email support channel, which may impact our ability to receive or respond to emails in a timely manner.
In the meantime, we request you to reach out to us using Live Chat or by opening a ticket through the Resource Center in the portal for faster assistance.
Our team is actively working to resolve this issue and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.
Apr 15, 07:01 EDT