Check out our Nodes Statuspage here ➜
Catchpoint Systems Services
Update - We are rolling out the fix as part of the Perseus Agent release, for the latest on the agent release, please go to our Nodestatus page.

https://nodestatus.catchpoint.com/incidents/fc68wyz2x3f7
Nov 19, 16:54 EST
Update - We are continuing to monitor for any further issues.
Oct 20, 10:10 EDT
Update - We are continuing to monitor for any further issues.
Oct 7, 09:45 EDT
Monitoring - Our engineering team has implemented the required fix for monitors that use the old stack, as described in our KB - Emulated and Selenium API. We have tested and deployed this fix to the following nodes while we continue full regression testing and will deploy it to all nodes after testing is completed

Ashburn, VA - AWS Cloud,
Dublin, IE - AWS Cloud,
Washington, US - Azure Cloud,
London, UK - Azure Cloud,
Arlington, VA - Tencent Cloud,
Mumbai, IN - Tencent Cloud

Please contact us at support@catchpoint.com if you have any questions.
Thanks.
Oct 6, 12:21 EDT
Update - We have published a blog with detailed information on this issue
https://www.catchpoint.com/blog/lessons-from-an-internet-outage-issues-caused-by-lets-encrypt-dst-root-ca-x3-expiration

Please be reminded, Catchpoint did not experience outages; however, it did detect that some servers were not properly sending certificates and being impacted
Oct 2, 16:42 EDT
Update - Certificate issue for Object and API - Javascript tests is now resolved, we have finished updating all of our nodes. We are still working on making similar updates for our Emulated and API - Selenium monitors.
Sep 30, 17:54 EDT
Update - Today's issue is caused by an expired root CA certificate, used to sign server certificates issued by Let's Encrypt. This certificate expired at 10AM EDT today, September 30th. There can be two classes of issues which can cause your customers to not be able to connect to your site due to this certificate's expiration. The first is because the client device or OS has not been updated to include updated CA certificates. The second is because the client device or OS relies on underlying libraries which fail as soon as they see the expired CA certificate from the server, regardless of the presence of non-expired alternatives.

Catchpoint has updated all our public nodes (Backbone, Cloud, Last Mile, Wireless) to resolve these certificate errors for Object and API-Javascript tests. We are still working on making similar updates for our Emulated and API-Selenium monitors, which are running in our older HTTP stack. If you are relying on these, you have several options described below. Importantly, make sure to resolve the issue on your server - fixing the certificate chains on the Catchpoint nodes will resolve the test errors, but your clients may still have issues accessing your site, API, or other TLS-based service.

1. Remove the DST Root CA X3 from your server. If you do this, your server will stop sending this as an option to clients, and clients won't attempt to validate it.
2. Enable ignore SSL errors in your Catchpoint tests.
3. Switch tests to API - Javascript or Object - these use newer Catchpoint monitors which rely on different underlying libraries and are already using the updated certificate chain.

Alternately, Catchpoint engineering is working on updating the monitors which rely on our older HTTP stack. We will update on their progress when we have more information.

Some more information on this topic:
https://community.letsencrypt.org/t/help-thread-for-dst-root-ca-x3-expiration-september-2021/149190/211
https://www.bgr.in/features/internet-to-stop-working-for-select-uses-from-today-why-who-will-be-affected-what-to-do-1011330/
https://marketresearchtelecast.com/lets-encrypt-certificates-stuttering-possible-on-september-30th/164576/
https://www.openssl.org/blog/blog/2021/09/13/LetsEncryptRootCertExpire/
Sep 30, 15:17 EDT
Update - We are done updating about 50% of the nodes, we will provide an update when we have completed all of the impacted nodes.
Sep 30, 13:24 EDT
Identified - We have identified a fix for this issue and are working on updating our nodes.
Sep 30, 11:00 EDT
Investigating - We’re investigating an SSL issue caused by another Let's Encyrpt root certificate that was set to expire at 10 AM ET on 9/30, causing Object, emulated and API tests to fail for some of our clients.

We will update here as more information becomes available.
Sep 30, 10:40 EDT

About This Site

The Service Status Page where we will keep you up to date on any current known events, both network outages and scheduled maintenance, which may affect your Catchpoint Services.

Portal Operational
Instant Test Operational
Real User ? Operational
Alerting Operational
Data Pull API Operational
Data Push API Operational
Alerting API Operational
Application Data ? Operational
Catchpoint Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 2, 2021

No incidents reported today.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021
Resolved - The issue has been resolved now. The portal is now accessible from all the locations across India region.
Nov 24, 09:52 EST
Identified - We are aware of an issue accessing the Catchpoint Portal from certain locations in India (Chennai, Hyderabad, Bangalore).

This is due to an issue with our CDN provider (see here for more information: https://status.fastly.com/incidents/mph1q3fg84bs).

As a workaround, customers can use the portal being served out of our CDN in China which is the closest to the India location: https://portal.3gl.net.cn.

We will post updates as we receive more information.
Nov 24, 09:44 EST
Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

Unresolved incident: SSL issue with Let's Encrypt certificates.

Nov 18, 2021

No incidents reported.