Catchpoint Systems
Backbone node Sao Paulo, BR - Telefonica/ Claro SA unplanned maintenance
Investigating - Catchpoint Backbone node Sao Paulo, BR - Telefonica/ Claro SA have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Feb 21, 22:09 EST
Wirelss nodes node Denver - AT&T 4G & Los Angeles - VZN 4G unplanned maintenance
Investigating - Catchpoint wireless node Denver - AT&T 4G & Los Angeles - VZN 4G have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Feb 21, 04:12 EST
Carstensz Agent Rollout
Update - Agent has been deployed to Philadelphia - Comcast and Dallas - Cogent Backbone nodes.
Feb 18, 14:20 EST
In progress - Agent has been deployed to Seattle - VZN Backbone node.
Feb 15, 09:20 EST
Scheduled - We will be undergoing scheduled maintenance during this time.

About This Site

The Service Status Page are where we will keep you up to date on any current known events, both network outages and scheduled maintenance, which may affect your Catchpoint Services.

Portal Operational
Instant Test Operational
Real User ? Operational
Alerting Operational
Data Pull API Operational
Data Push API Operational
Alerting API Operational
Nodes - North America Operational
Nodes - South America Operational
Nodes - Europe Operational
Nodes - Africa & Middle East Operational
Nodes - APAC Operational
Application Data ? Operational
Catchpoint Help Center Operational
Individual Node Maintenance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Las Vegas Datacenter Maintenance Feb 23, 15:00-16:00 EST
Catchpoint will be performing some maintenance work in their data center on Saturday, February 23rd from 3:00pm EST to 4:00pm EST.
These changes to the infrastructure will provide support for additional nodes in Las Vegas.
There is no outage expected with this change. Catchpoint portal will be available during the maintenance window and the test-monitoring infrastructure will continue to run tests and collect data.
Posted on Feb 15, 19:02 EST
Past Incidents
Feb 23, 2019

No incidents reported today.

Feb 22, 2019
Backbone nodes Accra, GH - Teledata ISP maintenance
Resolved - The ISP has been changed to Web4Africa and the new IP address of the node is 169.255.56.201
Feb 22, 05:13 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 19, 17:39 EST
Investigating - Catchpoint Backbone nodes Accra, GH - Teledata will not run tests due to a scheduled Hardware maintenance.
Jan 29, 23:28 EST
Feb 20, 2019
Backbone node Mumbai, IN - Reliance ISP unplanned maintenance
Resolved - This incident has been resolved.
Feb 20, 05:47 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 18, 19:26 EST
Investigating - Catchpoint Backbone node Mumbai, IN - Reliance have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Feb 18, 18:27 EST
Backbone node Samara, RU - Rostelecom ISP unplanned maintenance
Resolved - This incident has been resolved.
Feb 20, 01:54 EST
Investigating - Catchpoint Backbone node Samara, RU - Rostelecom have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Feb 18, 19:38 EST
Feb 19, 2019
Wireless node with VZN unplanned maintenance
Resolved - This incident has been resolved.
Feb 19, 21:35 EST
Investigating - Catchpoint wireless nodes with VZN ISP have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Feb 18, 22:07 EST
Feb 18, 2019
Backbone node Nairobi, KE - Liquid unplanned maintenance
Resolved - This incident has been resolved.
Feb 18, 00:33 EST
Investigating - Catchpoint Backbone node Nairobi, KE - Liquid have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Feb 17, 01:18 EST
Feb 16, 2019

No incidents reported.

Feb 14, 2019
Backbone node Lima, Peru - America Movil Peru ISP unplanned maintenance
Resolved - This incident has been resolved.
Feb 14, 11:06 EST
Investigating - Catchpoint Backbone node Lima, Peru - America Movil Peru have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Feb 12, 19:57 EST
Feb 13, 2019
Backbone node Helsinki, FI - RETN ISP unplanned maintenance
Resolved - This incident has been resolved.
Feb 13, 21:52 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 13, 14:01 EST
Investigating - Catchpoint Backbone node Helsinki, FI - RETN have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Feb 12, 19:58 EST
London nodes planned maintenance
Resolved - This incident has been resolved.
Feb 13, 08:02 EST
Monitoring - Maintenance have completed and monitoring the results.
Feb 13, 07:32 EST
Identified - Provider will be performing a maintenance on below London nodes. The tests wont run on these nodes for a short span. We will provide updates here once the maintenance is complete.

London, UK - BT
London, UK - BT IPv6
London, UK - Cogent
London, UK - Cogent IPV6
London, UK - Level3
London, UK - Level3 IPv6
London, UK - NTT
London, UK - NTT - IPV6
London, UK - TELIA
London, UK - TELIA IPV6
London, UK - Tinet
London, UK - Tinet IPv6
London, UK - Virgin Media
LM - London, UK - BT
LM - London, UK - EE
LM - London, UK - PlusNet
LM - London, UK - Sky
LM - London, UK - Talk
Feb 13, 04:26 EST
Backbone node Ahmedabad, IN-Reliance ISP unplanned maintenance
Resolved - This incident has been resolved.
Feb 13, 02:12 EST
Identified - The issue has been identified and a fix is being implemented.
Feb 12, 19:57 EST
Investigating - Catchpoint Backbone node Ahmedabad, IN-Reliance have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Feb 11, 18:58 EST
Feb 12, 2019
Account Activity Issue
Resolved - This incident has been resolved.
Feb 12, 19:36 EST
Identified - The issue has been identified and a fix is being implemented.
Feb 12, 13:24 EST
Investigating - We are currently investigating an issue where Traceroute tests are being inaccurately reported on the Account Activity page. This issue has no impact on test data or point usage.
Feb 12, 10:59 EST
Milan Telecom and Level 3 hardware upgrade
Completed - The scheduled maintenance has been completed.
Feb 12, 07:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 06:30 EST
Scheduled - We will be upgrading the hardware's on Milan Telecom and Milan Level 3 nodes on 12-Feb-2019 between 6:30 AM ET and 7:30 AM ET. During the maintenance window the tests wont run or you will see degraded performance.

After the maintenance the IP address of these nodes will be updated as below.

Milan, IT - Telecom Italia
Old IP - 103.82.3.19, 103.82.3.20, 103.82.3.23, 103.82.3.24
New IP- 213.109.182.3, 213.109.182.4, 213.109.182.6, 213.109.182.7

Milan, IT - Telecom Italia - IPv6
Old IP- 2001:41a8:28::2, 2001:41a8:28::3
New IP- 2001:ac8:24:36::2,2001:ac8:24:36::3

Milan, IT - Level3
Old IP- 213.242.77.103,213.242.77.104,213.242.77.99,213.242.77.100
New IP- 213.109.181.3,213.109.181.4,213.109.181.6,213.109.181.7

Milan, IT - Level3 - IPv6
Old IP- 2001:4c08:2003:37::2, 2001:4c08:2003:37::3
New IP- 2001:ac8:24:39::2,2001:ac8:24:39::3
Feb 12, 00:16 EST
New Nodes Release in Phoenix, Arizona on Cox and CenturyLink
Completed - The scheduled maintenance has been completed.
Feb 12, 00:18 EST
Scheduled - Catchpoint has deployed new nodes to the following locations.

- Phoenix - Cox
- Phoenix - Cox IPv6
- Phoenix - CenturyLink
- Phoenix - CenturyLink IPv6
Jan 22, 12:21 EST
Feb 11, 2019
Carstensz Release Notification
Completed - The scheduled maintenance has been completed.
Feb 11, 13:23 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 09:30 EST
Scheduled - The Carstensz release will roll out on Monday, February 11, 2019 at 9:30 AM EST.

The Catchpoint portal (portal.catchpoint.com) will continue to be available throughout the rollout. During this time, you might encounter the following:
• Individual clients will have a brief time (about 3-5 minutes) where alerts and charts will be inaccessible or delayed while we upgrade our applications.
• Individual clients may see a 10-15 minute period where capture data is temporarily delayed while an internal server is rebooted.
• The REST API will experience a short downtime of about 15 minutes. The Alert and Test Data Webhooks will continue to operate throughout the rollout.


Don’t worry— the test-monitoring infrastructure will continue to run tests and collect data during this time. During the release, support tickets may still be filed via via the Help Center or email to support@catchpoint.com.
Feb 5, 17:34 EST
Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

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