Catchpoint Systems
Backbone node London, UK - Softlayer unplanned maintenance
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 13, 19:32 EDT
Investigating - Catchpoint Backbone node London, UK - Softlayer has been paused due to unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Jul 13, 18:15 EDT
Backbone node Singapore, SG - China Mobile unplanned maintenance
Investigating - Catchpoint Backbone node Singapore, SG - China Mobile have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Jul 12, 22:27 EDT
Backbone node Sao Paulo, BR - Claro S.A. unplanned maintenance
Investigating - Catchpoint Backbone node Sao Paulo, BR - Claro S.A., has been paused due to unplanned maintenance at the provider end and will not run tests. We will update the status as soon as there is additional information available.
Jul 9, 15:59 EDT
Backbone nodes Chicago, US - AT&T & Chicago, US - AT&T IPV6 unplanned maintenance
Investigating - Catchpoint Backbone nodes Chicago, US - AT&T & Chicago, US - AT&T IPV6 have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Jun 7, 21:26 EDT

About This Site

The Service Status Page where we will keep you up to date on any current known events, both network outages and scheduled maintenance, which may affect your Catchpoint Services.

Portal Operational
Instant Test Operational
Real User ? Operational
Alerting Operational
Data Pull API Operational
Data Push API Operational
Alerting API Operational
Nodes - North America Operational
Nodes - South America Operational
Nodes - Europe Operational
Nodes - Africa & Middle East Operational
Nodes - APAC Operational
Application Data ? Operational
Catchpoint Help Center Operational
Individual Node Maintenance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 13, 2020
Backbone node Beijing, CN - China Unicom IPv6 unplanned maintenance
Resolved - This incident has been resolved.
Jul 13, 06:21 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 10, 01:38 EDT
Investigating - Catchpoint Backbone node Beijing, CN - China Unicom IPv6 have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Jul 9, 23:32 EDT
Backbone node Caracas, VE - IFX Networks unplanned maintenance
Resolved - This incident has been resolved.
Jul 13, 06:20 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 12, 23:31 EDT
Investigating - Catchpoint Backbone node Caracas, VE - IFX Networks have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Jul 6, 01:45 EDT
Backbone node Cordoba, AR - NSS unplanned maintenance
Resolved - This incident has been resolved.
Jul 13, 06:20 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 13, 00:56 EDT
Investigating - Catchpoint Backbone node Cordoba, AR - NSS have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Jul 12, 22:53 EDT
Backbone node Chennai, IN-Reliance unplanned maintenance
Resolved - This incident has been resolved.
Jul 13, 06:19 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 13, 04:18 EDT
Investigating - Catchpoint Backbone node Chennai, IN-Reliance have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Jul 10, 08:42 EDT
Backbone node Ahmedabad, IN-Reliance unplanned maintenance
Resolved - This incident has been resolved.
Jul 13, 06:19 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 13, 04:16 EDT
Investigating - Catchpoint Backbone node Ahmedabad, IN-Reliance have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Jul 12, 22:12 EDT
Backbone node Johannesburg, ZA - Vox unplanned maintenance
Resolved - This incident has been resolved.
Jul 13, 00:12 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 10, 11:29 EDT
Investigating - Catchpoint Backbone node Johannesburg, ZA - Vox have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Jul 9, 12:20 EDT
Jul 12, 2020

Unresolved incident: Backbone node Singapore, SG - China Mobile unplanned maintenance.

Jul 11, 2020

No incidents reported.

Jul 10, 2020
Performance Charting Errors
Resolved - At 10:31 AM ET today, we started deploying a patch to the Portal. At 11:47 AM ET, we identified issues with custom dashboard visualizations and rolled back the patch at 12:06 PM ET.

The roll back was successful on all but one server – which caused it to return errors on performance charts. This affected a subset of users who were routed to this server while using performance charts.

The server was removed from rotation temporarily for re-deploying the application and the issue has been resolved.
Jul 10, 12:00 EDT
New Nodes Release Lima Peru
Completed - The scheduled maintenance has been completed.
Jul 10, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 07:50 EDT
Scheduled - Catchpoint have deployed new node to the following locations.

- Lima, PE - America Movil
Jul 10, 07:45 EDT
Yosemite Agent Patch Rollout for Backbone & Cloud nodes
Completed - The scheduled maintenance has been completed.
Jul 10, 06:06 EDT
Update - Yosemite agent has been deployed on all China Nodes.
Jul 10, 06:03 EDT
Update - Yosemite agent has been deployed on all Wireless Nodes.
Jul 10, 05:51 EDT
Update - Yosemite agent has been deployed to all Oracle and Softlayer nodes.
Jul 9, 16:29 EDT
Update - Yosemite agent has been deployed to all Backbone and Cloud Alibaba nodes.
Jul 8, 19:39 EDT
Update - Yosemite agent has been deployed on all Last Mile nodes
Jul 8, 13:13 EDT
Update - Yosemite agent has been deployed on all RUSSIA Backbone nodes
Jul 8, 06:27 EDT
Update - Yosemite agent has been deployed on all APAC Backbone windows nodes
Jul 7, 22:20 EDT
Update - Yosemite agent has been deployed on all Tencent Cloud Nodes.
Jul 7, 17:16 EDT
Update - Yosemite agent has been deployed on all EMEA Backbone nodes
Jul 7, 12:27 EDT
Update - Yosemite agent has been deployed on all US Backbone nodes
Jul 6, 19:15 EDT
Update - Yosemite agent has been deployed to all AWS and Azure Backbone and Cloud nodes.
Jul 6, 17:45 EDT
Update - Yosemite agent has been deployed to all Backbone nodes in Philadelphia, Dallas and Seattle
Jun 26, 02:29 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 08:30 EDT
Scheduled - Yosemite agent patch has been deployed to following nodes.

Backbone:
Philadelphia Comcast IPv4 & IPv6
Seattle Verizon IPv4 & IPv6
Dallas Cogent IPv4 & IPv6

Cloud:
Washington DC, US - Azure
Washington DC, US - AWS
Washington DC, US - Softlayer
Washington DC, US - AliCloud
Phoenix, US - Oracle Cloud
Portland, OR - IPv6 - AWS Cloud
Portland, US - Google Cloud

Rollout will proceed to rest of the locations over next few days.
Jun 25, 08:18 EDT
Jul 9, 2020
Backbone nodes Wuhan, CN - China Unicom , Wuhan, CN - China Telecom & Wuhan, CN - China Mobile Scheduled maintenance
Resolved - This incident has been resolved.
Jul 9, 01:35 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 8, 21:52 EDT
Investigating - Catchpoint Backbone nodes Wuhan, CN - China Unicom , Wuhan, CN - China Telecom & Wuhan, CN - China Mobile will not run tests due to a scheduled network maintenance.
Jul 8, 12:34 EDT
Backbone node Tripoli, LY - GPTC unplanned maintenance
Resolved - This incident has been resolved.
Jul 9, 01:35 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 8, 10:53 EDT
Investigating - Catchpoint Backbone node Tripoli, LY - GPTC have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Jul 8, 07:21 EDT
Backbone node Singapore, SG - StarHub unplanned maintenance
Resolved - This incident has been resolved.
Jul 9, 01:31 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 8, 06:18 EDT
Investigating - Catchpoint Backbone node Singapore, SG - StarHub have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Jul 6, 05:14 EDT
Backbone node Budapest, HU - Magyar unplanned maintenance
Resolved - This incident has been resolved.
Jul 9, 01:30 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 8, 10:53 EDT
Investigating - We are currently investigating this issue.
Jul 7, 13:05 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 6, 08:18 EDT
Investigating - Catchpoint Backbone node Budapest, HU - Magyar have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Jul 5, 21:45 EDT
Jul 8, 2020
Backbone nodes Samara, RU - TransTelecom maintenance
Completed - The scheduled maintenance has been completed.
Jul 8, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 19:02 EDT
Scheduled - Catchpoint Backbone nodes Samara, RU - TransTelecom will not run tests due to a scheduled network maintenance.
Jun 23, 06:38 EDT
Emergency Firewall Patch
Completed - The scheduled maintenance has been completed.
Jul 8, 19:47 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 19:30 EDT
Scheduled - We will be patching our production firewalls today, 7/8/20 at 7:30 PM ET.

There will be a 30-minute window for patching and are expecting some minor connectivity interruptions to the Portal within that window. Tests, APIs and alerts will continue to run and collect data.

For any questions, please reach out to support@catchpoint.com.
Jul 8, 15:37 EDT
ISP Change for LM - Pune, IN Packenet
Completed - The scheduled maintenance has been completed.
Jul 8, 13:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 13:01 EDT
Scheduled - Old ISP - Packenet
New ISP - Airtel
New Node Name - LM - Pune, IN Airtel
Jul 8, 12:55 EDT
Jul 7, 2020
Backbone node Santiago, CL - Telefonica unplanned maintenance
Resolved - This incident has been resolved.
Jul 7, 12:25 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 7, 01:10 EDT
Investigating - Catchpoint Backbone node Santiago, CL - Telefonica have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Jul 6, 13:21 EDT
New Nodes Release Germany
Completed - The scheduled maintenance has been completed.
Jul 7, 01:50 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 01:40 EDT
Scheduled - Catchpoint have deployed new nodes to the following locations.

- Frankfurt, DE - Unitymedia
- Frankfurt, DE - Unitymedia IPv6
Jul 7, 01:35 EDT
Jul 6, 2020
Backbone node Hamburg, DE - Vodafone ISP unplanned maintenance
Resolved - This incident has been resolved.
Jul 6, 12:38 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 6, 07:04 EDT
Investigating - Catchpoint Backbone node Hamburg, DE - Vodafone have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Jun 27, 10:56 EDT
Backbone node Berlin, DE - Versatel unplanned maintenance
Resolved - This incident has been resolved.
Jul 6, 08:19 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 6, 05:24 EDT
Investigating - Catchpoint Backbone node Berlin, DE - Versatel have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Jul 5, 21:36 EDT
Backbone node Chennai, IN-Reliance unplanned maintenance
Resolved - This incident has been resolved.
Jul 6, 05:27 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 5, 22:52 EDT
Investigating - Catchpoint Backbone node Chennai, IN-Reliance have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Jul 3, 13:54 EDT
Backbone node Luoyang, CN - China Unicom unplanned maintenance
Resolved - This incident has been resolved.
Jul 6, 05:26 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 5, 22:50 EDT
Investigating - Catchpoint Backbone node Luoyang, CN - China Unicom have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Jul 5, 21:32 EDT
Jul 5, 2020
Jul 4, 2020

No incidents reported.

Jul 3, 2020
Backbone node Nairobi, KE - Angani unplanned maintenance
Resolved - This incident has been resolved.
Jul 3, 18:26 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 3, 11:42 EDT
Investigating - Catchpoint Backbone node Nairobi, KE - Angani have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Jul 3, 07:28 EDT
Backbone node Nairobi, KE - Liquid unplanned maintenance
Resolved - This incident has been resolved.
Jul 3, 13:00 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 05:49 EDT
Investigating - Catchpoint Backbone node Nairobi, KE - Liquid have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Jun 29, 20:52 EDT
Backbone node Washington DC, US - Zayo & Washington DC, US - Zayo IPv6 unplanned maintenance
Resolved - This incident has been resolved.
Jul 3, 12:59 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 17:47 EDT
Investigating - Catchpoint Backbone nodes Washington DC, US - Zayo & Washington DC, US - Zayo IPv6 have been paused due to unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Jul 2, 12:53 EDT
Backbone node Delhi, IN - Jio, unplanned maintenance
Resolved - This incident has been resolved.
Jul 3, 12:59 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 14:51 EDT
Investigating - Catchpoint Backbone node Delhi, IN - Jio has been paused due to unplanned maintenance at the provider end and will not run tests. We will update the status as soon as there is additional information available.
Jul 2, 12:52 EDT
Jul 2, 2020
Jul 1, 2020

No incidents reported.

Jun 30, 2020
Backbone nodes Miami, US - VZN IPv4 & IPv6 ISP unplanned maintenance
Resolved - This incident has been resolved.
Jun 30, 08:22 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 05:49 EDT
Investigating - Catchpoint Backbone nodes Miami, US - VZN IPv4 & IPv6 have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Jun 30, 02:08 EDT
Jun 29, 2020
Backbone Nodes "San Jose, USA - AT&T" - Provider unplanned maintenance
Completed - The scheduled maintenance has been completed.
Jun 29, 17:12 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 15:13 EDT
Scheduled - San Jose data center provider will be performing unscheduled work on Monday, June 29th.
The timeframe for this interruption is between 3pm and 6pm ET.
During this window, the "San Jose, USA - AT&T" and "San Jose, USA - AT&T IPV6" nodes will be paused and will not be running tests.
Jun 29, 15:11 EDT
Backbone nodes Foshan, CN - China Mobile maintenance
Completed - The scheduled maintenance has been completed.
Jun 29, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 12:01 EDT
Scheduled - Catchpoint Backbone nodes Foshan, CN - China Mobile will not run tests due to a scheduled network maintenance.
Jun 29, 12:00 EDT
Backbone node Delhi, IN - Reliance ISP unplanned maintenance
Resolved - This incident has been resolved.
Jun 29, 13:07 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 29, 05:57 EDT
Investigating - Catchpoint Backbone node Delhi, IN - Reliance have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Jun 28, 23:49 EDT
Backbone node Tokyo, JP - KDDI IPV6 ISP unplanned maintenance
Resolved - This incident has been resolved.
Jun 29, 13:05 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 29, 00:46 EDT
Investigating - Catchpoint Backbone node Tokyo, JP - KDDI IPV6 have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Jun 25, 23:08 EDT
Backbone node Nairobi, KE - Liquid ISP unplanned maintenance
Resolved - This incident has been resolved.
Jun 29, 13:04 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 27, 14:16 EDT
Investigating - Catchpoint Backbone node Nairobi, KE - Liquid have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Jun 27, 10:55 EDT
Backbone nodes Nanjing, CN - China Mobile, China Unicom, China Telecom maintenance
Completed - Maintenance has been cancelled, will notify once the activity been rescheduled.
Jun 29, 10:54 EDT
Scheduled - Catchpoint Backbone nodes Nanjing, CN - China Mobile, China Unicom, China Telecom will not run tests due to a scheduled network maintenance.
Jun 23, 10:38 EDT
Wireless nodes Beijing, CN - China Unicom 4G & Beijing, CN - China Mobile 4G unplanned maintenance
Resolved - We have marked these nodes inactive as provider cant give a solution at present. We are working with other providers to check if we can spin up these nodes in a different facility.
Jun 29, 02:34 EDT
Identified - Beijing, CN - China Mobile 4G have been unpaused and the provider is working on Unicom 4G node to fix the issue.
May 12, 05:36 EDT
Investigating - Catchpoint Wireless nodes Beijing, CN - China Unicom 4G & Beijing, CN - China Mobile 4G have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Apr 24, 10:43 EDT
Backbone node Santiago, CL - Entel ISP unplanned maintenance
Resolved - This incident has been resolved.
Jun 29, 00:46 EDT
Investigating - Catchpoint Backbone node Santiago, CL - Entel have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.
Jun 27, 08:10 EDT
← Incident History Powered by Statuspage