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Catchpoint Systems Services

All Systems Operational

About This Site

The Service Status Page where we will keep you up to date on any current known events, both network outages and scheduled maintenance, which may affect your Catchpoint Services.

Portal Operational
Instant Test Operational
Real User Operational
Alerting Operational
Data Pull API Operational
Data Push API Operational
Alerting API Operational
Application Data Operational
Catchpoint Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 10, 2025

No incidents reported today.

Dec 9, 2025
REST API Failures
Resolved - This incident has been resolved.
Dec 9, 18:33 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 9, 09:33 EST
Update - No errors have been observed since Dec 09, 2025 - 13:22 UTC, our team continues to investigate the issue and we shall keep you posted with the updates.
Dec 9, 09:17 EST
Investigating - We are currently investigating an issue that is causing failures in REST API calls. The failure began on December 09, 2025 at 12:48 UTC, and our teams are actively working to restore full functionality.

At this time, your test data and alerts continue to operate as expected.

We will provide additional updates as more information becomes available.
Dec 9, 08:28 EST
Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
REST API Issue
Resolved - This incident has been resolved.
Dec 5, 18:08 EST
Monitoring - On 5th December 2025, between 08:48 and 09:11 UTC, we experienced an issue with our CDN vendor that affected our REST API. During this time, users may have encountered failures with API calls. Our vendor has resolved the issue, and we are closely monitoring the situation. We appreciate your patience and will provide updates, as necessary.
Dec 5, 13:53 EST
REST API and Catchpoint Portal Issue
Resolved - This incident has been resolved.
Dec 5, 18:08 EST
Monitoring - Today, between 16:23 and 16:30 UTC, we experienced an issue affecting the REST API and the Catchpoint portal. During this period, users may have encountered slowness and intermittent failures when using the portal, and API calls may have failed.

The issue has been resolved and we are actively monitoring the situation and taking the necessary steps to prevent this from happening again.

We appreciate your patience and will provide updates as needed.
Dec 5, 12:52 EST
Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025
Client Observer users unable to use the portal.
Resolved - This incident has been resolved.
Dec 1, 08:28 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 13:57 EST
Investigating - We are currently investigating an issue impacting users with Client Observer access, preventing them from using the portal. Our teams are actively working to restore functionality as quickly as possible.
Nov 28, 13:46 EST
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025
Division-Level Access Issue – Under Investigation
Resolved - This incident has been resolved.
Nov 28, 05:42 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 04:57 EST
Update - We apologize for the inconvenience this is causing our users. Rest assured, we are treating this as a critical issue and our teams continue to investigate.
Nov 28, 04:43 EST
Update - We are continuing to investigate this issue.
Nov 28, 04:23 EST
Update - We are continuing to investigate this issue.
Nov 28, 04:22 EST
Investigating - We are currently investigating an issue where users with Division Administrator and Client observer user roles are able to log in but are unable to see any data on the portal. Rest assured, all test data, alerts, and test-related configurations continue to function as expected.

This issue also impacts any API key associated with these users.

Our team is actively working to identify the root cause, and we will provide further updates as soon as they are available.
Nov 28, 04:15 EST
Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

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