Monitoring - A fix was implemented around 11:46 UTC for the issue. Data collection and test execution have resumed, and we are continuing to monitor the services.
May 08, 2026 - 08:12 EDT
Investigating - We are currently investigating an issue affecting nodes in the APAC region (excluding China) that began around 11:20 UTC. Impacted nodes may not be running tests as expected. Our team is actively working to resolve the issue and restore normal operations.
May 08, 2026 - 07:53 EDT
The Service Status Page where we will keep you up to date on any current known events, both network outages and scheduled maintenance, which may affect your Catchpoint Services.
Portal
Operational
Instant Test
Operational
Real User
Operational
Alerting
Operational
Data Pull API
Operational
Data Push API
Operational
Alerting API
Operational
Application Data
Operational
Catchpoint Help Center
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 10, 2026
No incidents reported today.
May 9, 2026
No incidents reported.
May 8, 2026
Unresolved incident: APAC Node Test Execution Disruption (Excluding China).
Resolved -
This incident has been resolved.
Apr 30, 05:46 EDT
Monitoring -
We identified an issue that affected a small number of users and API requests, impacting data loading on Record, Smartboard, and the REST API between 10:07 and 10:17 ET. A fix has been deployed and the issue is now resolved. We are continuing to monitor the system to ensure stability.
Apr 29, 10:39 EDT
Completed -
The scheduled maintenance has been completed.
Apr 28, 16:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 12:00 EDT
Scheduled -
Our next release, Europa, will roll out on Tuesday, April 28, at 12:00 PM ET
The Catchpoint Portal (portal.catchpoint.com) will continue to be available throughout the rollout, and your tests will continue to run and collect data. During this time, you might encounter the following:
- Individual clients will have a brief time (about 3-5 minutes) where alerts and charts will be inaccessible or delayed while we upgrade our applications.
- The REST API could experience a short downtime of up to 15 minutes. The Alert and Test Data Webhooks will continue to operate throughout the rollout.
During the rollout, support tickets may still be filed via the Help Center or email to support@catchpoint.com.
Apr 22, 06:40 EDT