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Catchpoint Systems Services
All Systems Operational

About This Site

The Service Status Page where we will keep you up to date on any current known events, both network outages and scheduled maintenance, which may affect your Catchpoint Services.

Portal Operational
Instant Test Operational
Real User ? Operational
Alerting Operational
Data Pull API Operational
Data Push API Operational
Alerting API Operational
Application Data ? Operational
Catchpoint Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Peregrine Release Notification Mar 27, 2023 12:00-16:00 EDT
Update - Please be aware our Peregrine release has been postponed to 03/27/2023. We’ve decided to take extra time to add more features and squash a few bugs. We look forward to rolling out these new features shortly.

If you have any further questions, please contact support@catchpoint.com.

Thank you for your understanding!

Mar 22, 2023 - 11:54 EDT
Scheduled - Our next release, Peregrine, will roll out on Wednesday, March 22nd, at 12:00 PM ET.

The Catchpoint Portal (portal.catchpoint.com) will continue to be available throughout the rollout, and your tests will continue to run and collect data. During this time, you might encounter the following:

- Individual clients will have a brief time (about 3-5 minutes) where alerts and charts will be inaccessible or delayed while we upgrade our applications.
- The REST API could experience a short downtime of up to 15 minutes. The Alert and Test Data Webhooks will continue to operate throughout the rollout.

During the rollout, support tickets may still be filed via the Help Center or email to support@catchpoint.com.

Mar 15, 2023 - 14:31 EDT
Past Incidents
Mar 23, 2023

No incidents reported today.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023
Completed - The scheduled maintenance has been completed.
Mar 16, 10:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 09:30 EDT
Scheduled - Catchpoint will be performing an unplanned maintenance on Thursday, March 16th from 09:30 to 10:30 EST.

No impact is expected, and Catchpoint Portal will be fully functional during this time.
There will be a brief interruption to the REST API service.

For questions, please reach out to us at support@catchpoint.com

Mar 15, 11:33 EDT
Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023
Resolved - Both the Portal and API are available again.

Please contact us at support@catchpoint.com if you have any questions.

Mar 10, 09:14 EST
Update - The Catchpoint Portal has been up and stable over the last 18 hours, we will continue to monitor.

We’re still actively troubleshooting an issue with the API.

Please contact us at support@catchpoint.com if you have any questions.

Mar 9, 09:35 EST
Update - We continue to experience intermittent outages to the Catchpoint Portal, API, WebPageTest.org and Support due to a highly complex Distributed Denial of Service (DDoS) attack. The entire Catchpoint team is actively working with DDoS mitigation experts to deflect the attack. Your test data, RUM and test alerts are not impacted.

We’ll post updates here as they become available.

Mar 8, 09:37 EST
Update - The issue is on going, we are actively troubleshooting and will post updates as they become available.
Mar 8, 08:58 EST
Investigating - We are aware of issues with accessing the Catchpoint Portal. We are currently looking into it.
Mar 8, 06:24 EST
Update - The Catchpoint Portal is available again. We are monitoring for stable results.
Mar 7, 19:49 EST
Update - We are aware of issues with accessing the Catchpoint Portal. We are actively investigating and will post updates as we receive more information.
Mar 7, 19:40 EST
Update - We are continuing to monitor for any further issues.
Mar 7, 19:40 EST
Update - The issue is resolved now and the Catchpoint Portal is available again. We're monitoring the situation to ensure stability.
Mar 7, 17:30 EST
Update - We are actively troubleshooting the issue still and will post new updates as we receive more information.
Mar 7, 16:10 EST
Update - We are aware of issues with accessing the Catchpoint Portal. We are actively investigating and will post updates as we receive more information.
Mar 7, 13:19 EST
Update - Catchpoint APIs are working now and we are continuously monitoring for any issues.
Mar 7, 12:51 EST
Update - We are aware of issues with the API service and are investigating. We will post updates as we receive more information.

API IP whitelisting functionality is not currently working - customers can remove IP whitelist temporarily until this issue is resolved.

Mar 7, 10:46 EST
Monitoring - All Catchpoint services are back up, we are continuing to monitor for results.
Mar 6, 18:15 EST
Update - The Catchpoint Portal is available again. We are monitoring for stable results.

We are working to restore service for the API and WebPageTest services.

Mar 6, 14:35 EST
Update - We are nearing a resolution and will have an update here shortly.

We will keep you posted here every 30 minutes until the issue is resolved. Next update: 2:30 PM ET (unless we have a significant update before then).

Mar 6, 13:57 EST
Update - We are continuing to work on the resolution.

We will keep you posted here every 30 minutes until the issue is resolved. Next update: 1:50 PM ET (unless we have a significant update before then).

Mar 6, 13:22 EST
Update - We have identified the root cause and are working on a resolution.

We will keep you posted here every 30 minutes until the issue is resolved. Next update: 1:20 PM ET (unless we have a significant update before then).

Mar 6, 12:50 EST
Investigating - We are aware of an issue accessing the Catchpoint Portal. We will post updates as we receive more information.
Mar 6, 11:03 EST
Mar 9, 2023