The Service Status Page where we will keep you up to date on any current known events, both network outages and scheduled maintenance, which may affect your Catchpoint Services.
Resolved -
The fix has been implemented, and the issue is now resolved.
Feb 6, 08:14 EST
Identified -
The issue has been identified and our team is working on implementing a fix.
Feb 6, 07:45 EST
Update -
We are continuing to investigate this issue.
Feb 6, 07:18 EST
Update -
We are continuing to investigate this issue.
Feb 6, 06:56 EST
Update -
We are continuing to investigate this issue.
Feb 6, 06:53 EST
Investigating -
We are currently investigating an issue where some of the labels associated with existing tests are not available. Our team is actively working to identify the cause.
We will provide further updates as we make progress. Thank you for your patience as we resolve this matter.
Feb 6, 06:37 EST
Completed -
The scheduled maintenance has been completed.
Feb 5, 16:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 12:00 EST
Scheduled -
Our next release, Aurora, will roll out on Wednesday, February 5, at 12:00 PM ET.
The Catchpoint Portal (portal.catchpoint.com) will continue to be available throughout the rollout, and your tests will continue to run and collect data. During this time, you might encounter the following:
- Individual clients will have a brief time (about 3-5 minutes) where alerts and charts will be inaccessible or delayed while we upgrade our applications.
- The REST API could experience a short downtime of up to 15 minutes. The Alert and Test Data Webhooks will continue to operate throughout the rollout.
During the rollout, support tickets may still be filed via the Help Center or email to support@catchpoint.com.
Jan 29, 15:56 EST
Resolved -
This incident has been resolved.
Jan 28, 13:54 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jan 28, 10:53 EST
Update -
We are continuing to investigate this issue.
Jan 28, 10:23 EST
Investigating -
We are currently investigating an issue affecting the run rate on a subset of backbone nodes. Our team is working to identify the root cause and implement a solution as quickly as possible.
Jan 28, 10:21 EST