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Catchpoint Systems Services
All Systems Operational

About This Site

The Service Status Page where we will keep you up to date on any current known events, both network outages and scheduled maintenance, which may affect your Catchpoint Services.

Portal Operational
Instant Test Operational
Real User ? Operational
Alerting Operational
Data Pull API Operational
Data Push API Operational
Alerting API Operational
Application Data ? Operational
Catchpoint Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 22, 2024

No incidents reported today.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Resolved - This incident has been resolved.
Jul 19, 09:40 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 18, 08:00 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 18, 07:36 EDT
Update - We are continuing to investigate this issue.
Jul 18, 07:20 EDT
Update - We sincerely apologize for the inconvenience this outage is causing.

Our team is working diligently to identify and resolve the issue.
Thank you for your patience

Jul 18, 06:58 EDT
Update - We are continuing to investigate this issue.
Jul 18, 06:40 EDT
Investigating - We are currently investigating an issue that is affecting access to the Catchpoint portal. And apologize for any inconvenience this may cause.
Jul 18, 06:28 EDT
Jul 18, 2024
Resolved - This incident has been resolved.
Jul 18, 09:59 EDT
Update - We are continuing to investigate this issue.
Jul 18, 09:56 EDT
Investigating - We are currently investigating an issue where some users are unable to plot the data on the Catchpoint portal.

We apologise for any inconvenience this may cause.

Jul 18, 09:50 EDT
Jul 17, 2024
Completed - The scheduled maintenance has been completed.
Jul 17, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 22:30 EDT
Scheduled - Catchpoint will be performing a datacenter maintenance on Tuesday, July 16th from 22:30 to 00:00 EDT.

A small subset of alerts may be delayed for up to 5 minutes.

Please contact us at support@catchpoint.com if you have any questions.

Jul 15, 16:24 EDT
Jul 16, 2024
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024
Completed - The scheduled maintenance has been completed.
Jul 12, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 22:30 EDT
Scheduled - Catchpoint will be performing datacenter maintenance on Thursday, July 11th from 22:30 to 00:00 EDT.

A small subset of alerts may be delayed for up to 5 minutes.

Please contact us at support@catchpoint.com if you have any questions.

Jul 11, 10:20 EDT
Jul 11, 2024
Jul 10, 2024
Completed - The scheduled maintenance has been completed.
Jul 10, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 12:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 10, 11:03 EDT
Scheduled - Our next release, Cougar, will roll out on Wednesday, July 10, at 12:00 PM ET.

The Catchpoint Portal (portal.catchpoint.com) will continue to be available throughout the rollout, and your tests will continue to run and collect data. During this time, you might encounter the following:

- Individual clients will have a brief time (about 3-5 minutes) where alerts and charts will be inaccessible or delayed while we upgrade our applications.

- The REST API will experience a short downtime of about 15 minutes. The Alert and Test Data Webhooks will continue to operate throughout the rollout.

During the rollout, support tickets may still be filed via the Help Center or email to support@catchpoint.com.

Jun 27, 07:09 EDT
Resolved - This incident has been resolved.
Jul 10, 11:01 EDT
Monitoring - A fix has been applied and we are currently monitoring the applied fix.
Jul 9, 13:46 EDT
Investigating - We are currently encountering delays in receiving logs from our China nodes.

As a result, there may be data gaps affecting a subset of your tests that are targeting China nodes.

Jul 9, 12:23 EDT
Jul 9, 2024
Completed - The scheduled maintenance has been completed.
Jul 9, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 22:30 EDT
Scheduled - Catchpoint will be performing datacenter maintenance on Monday, July 8th from 22:30 to 00:00 EDT.

A small subset of alerts may be delayed for up to 5 minutes.

Please contact us at support@catchpoint.com if you have any questions.

Jul 8, 12:33 EDT
Jul 8, 2024