Performance Charting Errors

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Catchpoint Systems Services

Incident Report for Catchpoint Systems Services Page

Resolved

At 10:31 AM ET today, we started deploying a patch to the Portal. At 11:47 AM ET, we identified issues with custom dashboard visualizations and rolled back the patch at 12:06 PM ET.

The roll back was successful on all but one server – which caused it to return errors on performance charts. This affected a subset of users who were routed to this server while using performance charts.

The server was removed from rotation temporarily for re-deploying the application and the issue has been resolved.

Posted Jul 10, 2020 - 12:00 EDT

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